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PS21/11: General insurance pricing practices - amendments
In May 2021, we published PS21/5 which set out our final rules to address the harm we had found in our GI Pricing Practices Market Study. On 18 August, we published PS21/11, making minor changes to these rules. -
FCA calls for consumers to think back, then act as PPI deadline closes in
With only one month to go until the 29 August 2019 PPI complaints deadline, the Financial Conduct Authority (FCA) is urging consumers to jog their memories back to the 1990s and 2000s when they may have bought products and were mis-sold PPI at the -
Financial Conduct Authority says time to end premium calls for consumers
The FCA is concerned that customers are being charged high rates to contact financial services firms and will consult with industry, consumer organisations and consumers to ensure customer calls are more ... affordable. Christopher Woolard, the FCA’s -
FS19/5: Effective competition in non-workplace pensions
We have published our recent work on competition in the non-workplace pensions market. We are setting out the issues we have identified and seek stakeholder views to help develop our proposals for change. -
FSA CP13/7: Consumer credit regulation - our proposed regime
On 1 April 2014, the regulation of the consumer credit market will be transferred from the Office of Fair Trading (OFT) to the Financial Conduct Authority (FCA). This move was announced by the Government, with the aim of increasing protection for -
Occasional Paper No. 39: Estimating the benefits of interventions that affect consumer behaviour
The aim of this Occasional Paper is to help us estimate the benefits of our interventions, while recognising the challenges. -
FCA publishes new data on interest rates and update on cash savings remedies
Our sunlight remedy data shows that some consumers could be better off by opening a different account.”. ... 2016. It does not represent what every customer is earning. During 2015 we carried out a series of randomised controlled trials (‘trials’) -
Update on our work around pensions and retirement income
Pensions and retirement income is a priority sector for the FCA. Read more about our policy work and market monitoring in this area. -
Branch and ATM closures or conversions; good practice and areas for improvement
Find out more about the good and poor practice the FCA has seen when supervising firms planning branch or ATM closures or conversions. -
TR14/9 - Commercial insurance intermediaries - conflicts of interest and intermediary remuneration
The report is aimed at general insurance intermediaries, insurers, relevant trade associations, representative groups for business and consumer bodies. ... customers. We also carried out consumer research to understand SME customers’ expectations of