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PS20/01: Mortgage advice and selling standards: feedback to CP19/17 and final rules
This policy statement includes findings from the Mortgages Market Study (MMS) which identified three potential harms relating to our mortgage advice and selling standards. -
TR14/8 - Insurers’ management of claims – household and retail travel
Our aim has been to understand consumers’ experience at the point of claiming. ... We also found a number of areas where insurers could further increase consumer satisfaction. -
What firms and customers can expect from the consumer duty and other regulatory reforms
Speech by Sheldon Mills, Executive Director, Consumers and Competition, delivered at City and Financial Global. -
FCA sets out potential remedies to tackle concerns about general insurance pricing
The FCA has today published the interim report of its market study into the pricing of home and motor insurance. -
FCA to carry out market study into cash savings - study is part of programme to look at competition across financial services markets
Market studies will enable the FCA to take a holistic look at competition in a market, assessing how consumers and firms behave and interact. ... The FCA has a statutory objective to promote effective competition in the interest of consumers, as outlined -
FCA finds the Covid-19 pandemic leaves over a quarter of UK adults with low financial resilience
The Financial Conduct Authority (FCA) has released its latest Financial Lives survey (FLS), looking at consumers’ financial situations, the financial products they choose and their experiences of engaging with financial services firms. -
FCA: New strategic approach to ensure “sharper focus” to regulatory challenges ahead
The FCA's remit is far ranging and challenging with the recent additional responsibility for regulating consumer credit meaning the number of firms that now come under the FCA has trebled ... The approach is shaped by a strategy that will provide a -
Occasional Paper No. 10: Message received? The impact of annual summaries, text alerts and mobile apps on consumer banking behaviour
These services also appear to encourage consumers to switch without closing their original account. ... This research reinforces the importance of testing disclosures beforehand to help ensure that they effectively achieve their intended outcomes. -
A third of over 75s targeted by investment scams, as FCA urges consumers to take the time to check
A fifth (22%) of over 55s and a third (32%) of over 75s believe they have been targeted by an investment scam in the last 3 years Over half (55%) of those who have invested in financial products did so on their own, rather than making the decision -
DP15/4: Developing General Insurance Add-ons Market Study – Remedies: Value Measures
We also conducted quantitative and qualitative consumer research, as well as a behavioural experiment. ... Experimental consumer research report (London Economics). radios. Yes. No. What can we do to improve pages like this?