Search results
Showing 13 to 22 of 52 search results for FCA's Financial Lives 2020 survey and October 2020 Covid-19.
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Financial Lives survey
Based on nearly 13,000 face-to-face and online interviews, Financial Lives is our largest tracking survey of adults and their finances. It reveals a wealth of information about different types of consumer and their experiences of financial products and services. -
Financial Services Register
To look up details of firms, use The Financial Services Register. The register is a public record that shows details of firms, individuals and other bodies that are, or have been, regulated by the Prudential Regulation Authority (PRA) and/or the Financial Conduct Authority (FCA). -
Coronavirus (Covid-19): Information for firms on working with consumers and clients
Information for firms on the impact of coronavirus on consumers, including access to cash, accessing restricted savings and handling consumer claims. -
Guidance for firms on the fair treatment of vulnerable customers
Our Guidance highlights the actions firms should be taking to treat vulnerable customers fairly. -
Implementation group on changes to deliver switching options for mortgage prisoners
The group assists industry in preparing for rule changes introduced in 2019 and to promote greater lending flexibility by firms. -
FCA regulation of consumer credit – during the pandemic and beyond
Speech by Nisha Arora, Director of Consumer and Retail Policy, given at the Finance & Leasing Association conference -
Why does the FCA care about diversity and inclusion?
Speech by Georgina Philippou, Senior Adviser to the FCA on the Public Sector Equality Duty, given at the Ethnic Diversity in the City and Corporate UK Summit. -
Research Note: Cryptoasset consumer research 2021
Our fourth consumer research publication on cryptoassets ownership looks at benefits, harms, attitudes and usage. -
Regulating for better outcomes - next steps in consumer credit
Speech by Nisha Arora, Director of Consumer and Retail Policy, given at Westminster Business Forum -
Coronavirus linked forbearance: key findings
We set out our findings from our review, where we considered mortgage and consumer credit firms' implementation of Tailored Support Guidance since November 2020 and the operational readiness of firms to support customers in financial difficulty. -
Consumer Investments: Strategy and Feedback Statement
The FCA sets out its view of consumer harm in this market and its 3-year strategy to address this. -
Video transcripts: Financial Lives Survey 2020 [pdf]
Transcripts for Covid-19’s impact on financial resilience and how those affected by Covid-19 are having to rein back their spending videos.