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Showing 202 to 211 of 377 search results for FCA's latest Financial Lives survey.

  1. Financial Lives survey

    Based on nearly 13,000 face-to-face and online interviews, Financial Lives is our largest tracking survey of adults and their finances. It reveals a wealth of information about different types of consumer and their experiences of financial products and services.

  2. Financial Resilience Survey

    Published: 25/05/2022 Last modified: 20/09/2023
    Solo-regulated firms might need to complete this short survey to help give us an accurate view of firms’ financial resilience.

  3. Financial Lives 2022 survey: General insurance and protection [pdf]

    Financial Lives Published: 26/07/2023
    These slides provide selected findings on general insurance and protection as part of the Financial LIves 2022 survey.

  4. Financial Lives Survey 2017 UK data questions [csv]

    Data Published: 20/06/2018
    Based on nearly 13,000 face-to-face and online interviews, Financial Lives is our largest tracking survey of adults and their finances. It reveals a wealth of information about different types of consumer and their experiences of financial products

  5. Financial Lives 2022 survey: Retail banking, savings and payments [pdf]

    Financial Lives Published: 26/07/2023
    These slides provide selected findings on retail banking, savings and paymentsas part of the Financial LIves 2022 survey.

  6. GC19/3: Guidance for firms on the fair treatment of vulnerable customers [pdf]

    Guidance consultations Published: 23/07/2019 Last modified: 23/07/2019
    Protecting vulnerable consumers is a key priority for the FCA. There are many different drivers of vulnerability, and our Financial Lives Survey showed that 50% of UK adults display one or more characteristics of being potentially vulnerable.

  7. Financial Lives 2022 survey: Consumer investments and financial advice [pdf]

    Financial Lives Published: 26/07/2023
    These slides provide selected findings on consumer investments and financial advice as part of the Financial LIves 2022 survey.

  8. Consumer Duty resources

    Tasks for firms Published: 01/11/2023 Last modified: 16/05/2024
    Find publications about the introduction of the Consumer Duty including news, speeches and podcasts.

  9. Treating vulnerable consumers fairly

    Tasks for firms Focus areas Published: 27/07/2020 Last modified: 21/03/2024
    Find out about our work on the fair treatment of vulnerable customers, including why vulnerability matters, how it affects your firm, and our guidance on supporting customers in vulnerable circumstances.

  10. Research Note: Deferred Payment Credit [pdf]

    Research notes Published: 31/10/2023
    Findings from the Financial Lives Survey.

  11. 5 Conduct Questions Programme

    Tasks for regulated firms Published: 12/04/2017 Last modified: 13/02/2023
    The FCA has engaged with firms on conduct and risk and is now feeding back findings on good and bad practice. The 5 Conduct Questions Programme covers the importance of overall governance, identifying conduct risk and fostering staff engagement