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Financial Lives survey
Based on nearly 13,000 face-to-face and online interviews, Financial Lives is our largest tracking survey of adults and their finances. It reveals a wealth of information about different types of consumer and their experiences of financial products and services. -
About our data
The FCA publishes a wide range of data. Find out about the types of data available and how often it is published. -
Financial Lives 2022 survey: Credit and loans [pdf]
These slides provide selected findings on credit and loans as part of the Financial LIves 2022 survey. -
FCA outcomes and metrics
The FCA is committed to being clear about how it is accountable for its progress. On this page the FCA sets out its outcomes and the metrics it will use to measure them. -
Keeping pace with rising costs – improving financial inclusion for consumers
Speech by Sheldon Mills, Executive Director, Consumers and Competition, delivered at Financial Inclusion Virtual Summit 2022 -
Consumer Duty resources
Find publications about the introduction of the Consumer Duty including news, speeches and podcasts. -
GC19/3: Guidance for firms on the fair treatment of vulnerable customers [pdf]
Protecting vulnerable consumers is a key priority for the FCA. There are many different drivers of vulnerability, and our Financial Lives Survey showed that 50% of UK adults display one or more characteristics of being potentially vulnerable. -
Financial Lives 2022 survey: General insurance and protection [pdf]
These slides provide selected findings on general insurance and protection as part of the Financial LIves 2022 survey. -
Treating vulnerable consumers fairly
Find out about our work on the fair treatment of vulnerable customers, including why vulnerability matters, how it affects your firm, and our guidance on supporting customers in vulnerable circumstances. -
Research Note: Deferred Payment Credit [pdf]
Findings from the Financial Lives Survey. -
Financial Lives 2022 survey: Retail banking, savings and payments [pdf]
These slides provide selected findings on retail banking, savings and paymentsas part of the Financial LIves 2022 survey.