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Showing 31 to 40 of 18547 search results for FCA complaints data.

31. FSA Commentary on FSA Complaints Data 2010 H1 [pdf]

    Data Published: 19/04/2013 Last modified: 04/08/2016
    FSA commentary on FSA Aggregate Complaints Data 2010 H1 including highlights.

32. Aggregate complaints data: 2016 H1

    Data and research Published: 06/10/2016 Last modified: 23/05/2022
    The FCA collects complaints data from firms to assess how well they are treating their customers and how firms’ performance changes over time.

33. Firm handling of complaints during coronavirus

    Firms Published: 01/05/2020 Last modified: 12/05/2021
    Find out about how firms should handle complaints during coronavirus.

34. The FCA publishes data on complaints and redress for the first half of 2013

    Press Releases Published: 16/10/2013 Last modified: 16/10/2013
    The FCA publishes data on complaints and redress for the first half of 2013. ... In line with its objective of securing an appropriate degree of protection for consumers, the FCA requires all firms to report data on consumer complaints to us.

35. Personal data and handling complaints about us

    Last modified: 22/02/2023
    How and why the FCA uses personal data when investigating a complaint someone has made about the organisation.

36. PPI refund scams

    Scams Published: 30/08/2019 Last modified: 19/08/2021
    Find out why you should be wary if you’re called out of the blue and told you’re owed a refund for mis-selling of PPI.

37. FCA performance scorecard - comparison metrics for personal current accounts 2021

    Data Published: 14/01/2021 Last modified: 14/01/2021
    This performance scorecard 2021 highlights some of the information available on personal current accounts, and can help customers choose their provider.

38. PPI complaints handling update

    News stories Published: 16/10/2019 Last modified: 01/05/2020
    We are aware that the volume of PPI checking enquiries and complaints sent to firms increased significantly during August 2019 in the run-up to the complaints deadline on 29 August. As a result, firms will not be able to meet their normal complaint

39. REP025 data item: FAQs

    Tasks for firms Published: 26/10/2023 Last modified: 24/06/2024
    Find out more about how to complete REP025, for on-going reporting of complaints and revenue data by principal firms on their appointed representatives (ARs) and introducer appointed representatives (IARs).

40. Reporting complaints

    Tasks for regulated firms Published: 06/08/2015 Last modified: 09/02/2023
    The Dispute Resolution (DISP) rules require firms to send us reports on volumes of complaints. Find out how to submit one.