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FCA data show 4.29m complaints for first half of 2019
The Financial Conduct Authority has published the complaints figures for regulated firms for the first half of 2019. The data showed an increase in complaints from 3.91m in the second half (H2) of 2018 to 4.29m for the first half (H1) of 2019. -
Aggregate complaints data: 2016 H2
This data includes all the complaints that firms report to us. -
Complaints handling review findings
The findings of our review of how Non-deposit Taking Mortgage Lenders (NDTMLs) and Mortgage Third-Party Administrators (MTPAs) handle complaints. -
FCA consults on complaints handling improvements
Financial services firms will no longer be able to use premium rate telephone numbers for customers as part of a series of proposals from the Financial Conduct Authority (FCA) on changes to the rules on complaint handling and post-sale telephone -
FSA Complaints data 2009 H1 [xls]
Aggregate complaints statistics: 2006 - 2009 (H1). Including opened, closed, upheld, speed of closure and redress. -
FSA Complaints data 2009 H1 [pdf]
Aggregate complaints statistics: 2006 - 2009 (H1). Including opened, closed, upheld, speed of closure and redress. -
Total number of complaints continues to fall
Financial services firms recorded a 2.6% reduction in new complaints between January and June 2016 compared to the previous six months, according to new complaints data published today by the Financial Conduct Authority. The total number of -
FSA Complaints data 2010 H2 [pdf]
Aggregate complaints statistics: 2006 - 2010 (H2). Including opened, closed, upheld, speed of closure and redress. -
FSA Complaints data 2010 H1 [pdf]
Aggregate complaints statistics: 2006 - 2010 (H1). Including opened, closed, upheld, speed of closure and redress. -
FSA Complaints data 2010 H1 [xls]
Aggregate complaints statistics: 2006 - 2010 (H1). Including opened, closed, upheld, speed of closure and redress.