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FSA Complaints data 2010 H2 [xls]
Aggregate complaints statistics: 2006 - 2010 (H2). Including opened, closed, upheld, speed of closure and redress. -
FSA Complaints data 2011 H1 [xls]
Aggregate complaints statistics: 2006 - 2011 (H1). Including opened, closed, upheld, speed of closure and redress. -
FSA Complaints data 2009 H2 [xls]
Aggregate complaints statistics: 2006 - 2009. Including opened, closed, upheld, speed of closure and redress. -
Banking complaints up as total complaints fall by 7%
Financial services firms received 2,183,540 new complaints (including those related to PPI) between July and December 2014 -
FSA Complaints data 2009 H2 (PDF) [pdf]
Aggregate complaints statistics: 2006 - 2009 H2. Including opened, closed, upheld, speed of closure and redress. -
Antony Townsend to be new Complaints Commissioner
The Bank of England and the Financial Conduct Authority (FCA) have today announced the appointment of Antony Townsend as Complaints Commissioner. ... The Commissioner is responsible for the conduct of the final stage of investigations into complaints in -
Data
All data published by the Financial Conduct Authority. -
FCA outcomes and metrics
The FCA is committed to being clear about how it is accountable for its progress. On this page the FCA sets out its outcomes and the metrics it will use to measure them. -
FSA Firm-level complaints data 2011 H1 [xls]
FSA Firm-level complaints data 2011 H1. For firms submitting 500 or more opened complaints within their six month reporting period. Contains opened, closed, upheld and speed of closure. -
Complaints data 2015 H2 summary info [pdf]
Latest statistics summary for complaints data for 2015 H2.