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Complain about us, the PRA or the Bank of England (the regulators)
Find out how to make a complaint about the regulators and how we investigate complaints. -
FSA Complaints data 2011 H2 [pdf]
Aggregate complaints statistics: 2006 - 2011 (H2). Including opened, closed, upheld, speed of closure and redress. -
FSA Complaints data 2012 H1 [pdf]
Aggregate complaints statistics: 2006 - 2012 (H1). Including opened, closed, upheld, speed of closure and redress. -
FSA Complaints data 2012 H1 [xls]
Aggregate complaints statistics: 2006 - 2012 (H1). Including opened, closed, upheld, speed of closure and redress. -
FCA data show 6.02m complaints in the second half of 2019
The FCA has published the complaints figures for regulated firms for the second half (H2) of 2019. The data showed an increase in complaints from 4.29m in the first half (H1) of 2019 to 6.02m in the second half of 2019. -
CP16/6: Complaints against the Regulators
Under the Financial Services Act 2012 the regulators operate a Complaints Scheme to investigate complaints against them. ... The Complaints Commissioner is responsible for independently reviewing complaints against the regulators in accordance with this -
FSA Commentary on FSA Complaints Data 2011 H1 [pdf]
FSA commentary on FSA Aggregate Complaints Data 2011 H1 including highlights. -
FSA Commentary on FSA Complaints Data 2010 H2 [pdf]
FSA commentary on FSA Aggregate Complaints Data 2010 H2 including highlights. -
Service standards 2019/20
The FCA measures its performance using service standards. These are the levels of performance that it aims to meet when carrying out its regulatory functions. This service standards analysis is for 2019/20. -
FSA Complaints data 1 July to 31 December 2011 [pdf]
FSA commentary on FSA Aggregate Complaints Data 2011 H2 including highlights.