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General Insurance pricing practices market study
We have published the final findings of our general insurance pricing practices market study. As part of this, we set out a package of remedies to address the concerns identified. -
Firm level complaints data 2021 H2 [xlsx]
Firm level complaints data 2021 H2. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure. -
Firm level complaints data 2021 H1 [xlsx]
Firm level complaints data 2021 H1. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure. -
Business interruption insurance test case – Insurer claims data
The FCA gathers information regularly from all affected insurers on the progress of their non-damage business interruption insurance claims, and publishes this data. -
Firm level complaints data 2020 H2 [xlsx]
Firm level complaints data 2020 H2. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure. -
Aggregate complaints data: 2019 H2
This page focuses on complaints that financial services firms reported to the FCA during the second half (H2) of 2019, between 1 July and 31 December 2019. This includes the latest trends and analysis by product group. -
Firm level complaints data 2020 H1 [xlsx]
Firm level complaints data 2020 H1. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure. -
Young investors driven by competition and hype
The FCA launches its new InvestSmart Campaign aimed at helping consumers to make better informed investment decisions. -
Speech: Beyond economics?
that enable the FCA to pursue its operational objectives of protecting consumers, ensuring market integrity, and promoting effective competition.Behavioural finance is therefore important in all the themes listed above. ... The need for a broad -
Personal data and supervision
How and why the FCA uses personal data to carry out its supervision functions. -
Express Gifts Ltd enters into £12.5m redress scheme
Express Gifts Ltd, a direct mail order and online business with permission to sell general insurance products, has entered into an agreement with the Financial Conduct Authority (FCA) to provide £12.5m redress to approximately 330,000 customers who