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Showing 1 to 10 of 610 search results for FCA to introduce new Consumer Duty.

1. FCA to introduce new Consumer Duty to drive a fundamental shift in industry mindset

   Press Releases Published: 07/12/2021 Last modified: 07/12/2021
   Our plans will ensure a higher and more consistent standard of consumer protection for users of financial services and help to stop harm before it happens.

2. The FCA’s Consumer Duty will lead to a major shift in financial services

   Press Releases Published: 27/07/2022 Last modified: 27/07/2022
   The Financial Conduct Authority (FCA) has confirmed its plans to bring in a new Consumer Duty, which will fundamentally improve how firms serve consumers.

3. Countdown to the Consumer Duty

   Speeches Published: 10/05/2023 Last modified: 10/05/2023
   Speech by Sheldon Mills, Executive Director, Consumers and Competition at EY: Less than three months to go until the Consumer Duty Implementation webinar

4. FCA highlights areas of focus for firms implementing the Consumer Duty

   Press Releases Published: 25/01/2023 Last modified: 25/01/2023
   With 6 months to go before the Consumer Duty comes into force, the Financial Conduct Authority (FCA) has published a review of how firms are planning to implement the Duty.  

5. Duty calls: Future-proofing finance for everyone

   Press Releases Published: 28/12/2023 Last modified: 03/01/2024
   Now into the second year of its 3-year strategy, FCA outlines some key achievements and milestones from the last 12 months.

6. FCA supports firms through the transition to implementing the Consumer Duty

   Press Releases Published: 03/02/2023 Last modified: 06/04/2023
   FCA sets out, in letters, the expectations of the Duty and arranges a series of in-person events for groups of small and medium-sized firms.

7. CP21/13: A new Consumer Duty

   Consultation papers Published: 13/05/2021 Last modified: 11/08/2023
   We consult on a Consumer Duty that would set clearer and higher expectations for firms’ standards of care towards customers

8. Call of Duty: How putting customers front and centre will help industry innovate

   Speeches Published: 22/02/2023 Last modified: 17/11/2023
   Speech by Sheldon Mills, Executive Director, Consumers and Competition, delivered at the 'Countdown to Implementation of the Consumer Duty' event.

9. Consumer Duty – information for firms

   Tasks for firms Published: 02/10/2022 Last modified: 26/06/2024
   To help firms implement the Duty, we explain more on the areas of the Duty that we have been receiving firm queries on which are relevant for the wider market.

10. Cultural evolution: how culture must change to meet expectations

    Speeches Published: 26/06/2023 Last modified: 26/06/2023
    Speech by Emily Shepperd, Chief Operating Officer and Executive Director of Authorisations, delivered online at the Westminster Business Forum.