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Showing 1351 to 1360 of 1596 search results for Firm level complaints data.

  1. FCA publishes finalised guidance for the fair-treatment of closed-book customers

    Press Releases Published: 09/12/2016 Last modified: 09/12/2016
    The Financial Conduct Authority (FCA) has today published its finalised guidance providing firms with detailed information on the actions they should be taking in order to treat their closed-book customers fairly. The FCA wants to ensure that

  2. FCA fines Sesame Ltd for ‘pay-to-play’ arrangements

    Press Releases Published: 30/10/2014 Last modified: 30/10/2014
    Tracey McDermott, director of enforcement and financial crime, said:. “Firms must place customers at the heart of their business. ... Firms can have had no doubt about the outcomes we were looking for here.

  3. Competition and innovation in financial services: the regulator’s perspective

    Speeches Published: 11/05/2017 Last modified: 11/05/2017
    Speech by Christopher Woolard, Executive Director of Strategy and Competition at the FCA, delivered at Cheung Kong Graduate School of Business.

  4. FCA statement on EBA’s draft PSD2 Guidelines and Opinion for banks and others involved in open banking

    Statements Published: 22/06/2018 Last modified: 22/06/2018
    On 13 June 2018 the European Banking Authority (EBA) published an Opinion and draft Guidelines on the Regulatory Technical Standards (RTS) on Strong Customer Authentication and Common and Secure Communication.

  5. Financial Lives January 2023: Consumer experience of the rising cost of living – the burden of bills and ways to get support

    Financial Lives Published: 17/05/2023 Last modified: 26/07/2023
    The FCA are providing selected statistics in this research note from its Financial Lives cost of living (Jan 2023) recontact survey, to give an insight into the financial situation UK adults experienced over the 6 months to January 2023.

  6. Statement on non-damage BI settlements and deductions in relation to government support

    Statements Published: 03/08/2020 Last modified: 24/03/2021
    Following the conclusion of the test case trial on 30 July, the FCA is currently awaiting the High Court judgment on the test case to resolve uncertainty about insurers’ liability for certain business interruption insurance policies. 

  7. Update on FCA test case of the validity of business interruption claims

    Press Releases Published: 01/06/2020 Last modified: 01/06/2020
    FCA update on progress on its court action on business interruption (BI) insurance policies

  8. Briefing on the FCA’s consultation on its reward offer and trade union recognition

    Last modified: 17/11/2021
    On 22 September, we began consulting with colleagues on our future reward offer. The offer ensures the FCA continues to provide one of the best employment packages of any regulator or enforcement agency in the UK.

  9. FCA Statement on fair treatment of long-standing customers in the life insurance sector

    Statements Published: 03/03/2016 Last modified: 03/03/2016
    One of the purposes of the FCA’s review was to gain an understanding of the levels of exit and paid-up charges being incurred by long-standing customers, and firms’ ... In those six firms, the majority of policies reviewed did not include such charges

  10. To-do-list tension - UK households face an average of 33 tasks a week

    Press Releases Published: 03/05/2018 Last modified: 31/05/2018
    75% of UK adults set to tackle their to-do-list over the Bank Holiday weekend ‘Sorting out finances’ is the UK’s most popular task, as the FCA encourages public to check whether they’re eligible to claim for PPI Rachel Riley and Mr
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