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Showing 1511 to 1520 of 1596 search results for Firm level complaints data.

  1. Building better bridges: a world-leading investment industry around outcomes customers need

    Speeches Published: 11/10/2019 Last modified: 11/10/2019
    Speech by Charles Randell, FCA chair, at the Investment Association on working to build a world-leading investment industry around customers’ outcomes

  2. The art of thinking independently together – why the regulator cares about diversity

    Speeches Published: 30/10/2017 Last modified: 30/10/2017
    Speech by Christopher Woolard, Executive Director of Strategy and Competition at the FCA, delivered at the LGBT in the Financial Services Industry Summit.

  3. Opening up and speaking out: diversity in financial services and the challenge to be met

    Speeches Published: 19/12/2018 Last modified: 19/12/2018
    Speech by Christopher Woolard, Executive Director of Strategy and Competition at the FCA, delivered at Mitsubishi UFJ Financial Group, London.

  4. PS19/9: Applying the Senior Managers and Certification Regime to Claims Management Companies

    Policy statements Published: 20/09/2018 Last modified: 29/03/2019
    This Policy Statement outlines how we will apply our Senior Managers and Certification Regime (SM&CR) to claims management companies (CMCs) and their staff. The regime aims to strengthen individual accountability in the firms we regulate and raise

  5. Claims handling lessons learned from business interruption insurance

    Multi-firm reviews Published: 04/10/2022 Last modified: 04/10/2022
    The FCA sets out the findings from its review assessing how firms handled Business Interruption (BI) insurance claims following the Supreme Court’s judgment on the BI test case, including examples of good practices and areas where firms have

  6. Position limits for commodity derivative contracts

    Firms Markets Markets policy Published: 17/10/2017 Last modified: 11/01/2023
    We are required to set limits on the maximum size of positions which a person can hold in commodity derivatives. Here we set out these position limits.

  7. FCA response to the CMA’s final report on its investigation of investment consultancy and fiduciary management services

    Statements Published: 12/12/2018 Last modified: 12/12/2018
    Today the Competition and Markets Authority (CMA) published the final report and remedies for its market investigation of investment consultancy and fiduciary management services.

  8. FCA fines Policy Administration Services Ltd £2.8 million for poor complaints handling of mobile phone insurance policies sold by Phones 4u Ltd

    Press Releases Published: 03/07/2013 Last modified: 17/09/2013
    The Financial Conduct Authority (FCA) has fined Policy Administration Services Limited (PAS) £2,834,700 for poor complaints handling between June 2009 and September 2011, including failing to identify the root causes of recurring issues and put

  9. CP13/13: The FCA’s regulatory approach to crowdfunding (and similar activities)

    Consultation papers Published: 24/10/2013 Last modified: 30/08/2015
    firms that operate loan-based crowdfunding platforms on which consumers can invest in regulated loan agreements, and firms that plan to do so. ... firms, and their appointed representatives, that operate investment–based crowdfunding platforms on which

  10. PS20/5: Extending the Senior Managers Regime to benchmark administrators: final rules

    Policy statements Published: 02/06/2020 Last modified: 02/06/2020
    The Senior Managers Regime (SMR) will come into force for benchmark administrators on 7 December 2020. This consultation sets out our proposals for applying the SMR to benchmark administrators that do not carry out any other regulated activities
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