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Showing 1541 to 1550 of 1596 search results for Firm level complaints data.

  1. Coronavirus and customers in temporary financial difficulty: draft guidance for insurance and premium finance firms

    Policy and guidance Guidance consultations Published: 01/05/2020 Last modified: 07/05/2020
    FCA guidance on our expectations for firms when dealing with customers of general insurance and pure protection contracts who may be experiencing temporary financial difficulty because of coronavirus

  2. FCA fines Aviva Investors £17.6m for systems and controls failings that led to its failure to manage conflicts of interest fairly

    Press Releases Published: 24/02/2015 Last modified: 24/02/2015
    The level of co-operation during the investigation and commitment to ensuring no customers were adversely impacted meant it qualified for a substantial reduction in the penalty.”. ... that paid differing levels of performance fees on a side-by-side

  3. PS18/1: Insurance Distribution Directive implementation - Feedback and near-final rules to CP17/33 and other IDD consultations

    Policy statements Published: 19/01/2018 Last modified: 01/06/2018
    This is our third Policy Statement setting out near-final rules for the implementation of the Insurance Distribution Directive (IDD).

  4. FCA fines Lloyds Bank, Bank of Scotland and The Mortgage Business £64,046,800 for failures in mortgage arrears handling

    Press Releases Published: 11/06/2020 Last modified: 11/06/2020
    The FCA has fined Lloyds Bank, Bank of Scotland and The Mortgage Business £64,046,800 for failures in mortgage arrears handling. The banks estimate they will have paid £300 million in customer redress. The redress programme is nearly complete.

  5. Standard Bank PLC fined £7.6m for failures in its anti-money laundering controls

    Press Releases Published: 23/01/2014 Last modified: 23/11/2021
    The Financial Conduct Authority (FCA) has fined Standard Bank PLC (Standard Bank) £7,640,400 for failings relating to its anti-money laundering (AML) policies and procedures over corporate customers connected to politically exposed persons (PEPs).

  6. How innovation and regulation in financial services can drive the UK's economic growth

    Speeches Published: 29/06/2023 Last modified: 29/06/2023
    Speech by Sheldon Mills, Executive Director, Consumers and Competition delivered at the CityUK Annual Conference 2023.

  7. FCA announces proposals to further support motor finance and high cost credit customers

    Press Releases Published: 03/07/2020 Last modified: 03/07/2020
    The FCA has today announced proposals which would provide continued support for users of motor finance and high cost credit products, who continue to face payment difficulties due to coronavirus (Covid-19).

  8. CP18/18: Guidance on regular premium PPI complaints and recurring non-disclosure of commission

    Consultation papers Published: 04/07/2018 Last modified: 15/04/2019
    This paper consults on new guidance that clarifies our expectations about the handling of certain regular premium payment protection insurance (PPI) complaints. 

  9. Watch out for signs of loan fee fraud as summer spending fuels financial pressure

    Press Releases Published: 09/08/2023 Last modified: 09/08/2023
    With summer in full swing, the FCA launches its latest campaign to help consumers spot and avoid loan fee fraud.

  10. PS18/14: Extending the Senior Managers and Certification Regime to FCA firms – Feedback to CP17/25 and CP17/40, and near-final rules

    Policy statements Published: 26/07/2017 Last modified: 04/07/2018
    We have published near-final rules on the extension of the Senior Managers and Certification Regime to all FSMA authorised firms.
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