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Showing 221 to 230 of 1595 search results for Firm level complaints data.

221. Ex-gratia payments for complaint handling delays

     About us Published: 29/04/2022 Last modified: 29/04/2022
     We explain our approach when we consider making an ex-gratia (goodwill) payment because of the distress or inconvenience caused by avoidable delays in our complaint handling.

222. Outsourcing and operational resilience

     Firms Focus areas Published: 09/01/2020 Last modified: 02/05/2024
     The FCA explains the implications for operational resilience for regulated firms using outsourcing and other third party service providers, and what it expects from them.

223. Complaints handling review findings

     Multi-firm reviews Published: 15/08/2018 Last modified: 15/08/2018
     The findings of our review of how Non-deposit Taking Mortgage Lenders (NDTMLs) and Mortgage Third-Party Administrators (MTPAs) handle complaints.

224. REP025 data item: FAQs

     Tasks for firms Published: 26/10/2023 Last modified: 24/06/2024
     Find out more about how to complete REP025, for on-going reporting of complaints and revenue data by principal firms on their appointed representatives (ARs) and introducer appointed representatives (IARs).

225. FCA performance scorecard - comparison metrics for personal current accounts 2020

     Data Published: 09/01/2020 Last modified: 15/01/2021
     This performance scorecard for 2020 highlights some of the information available on personal current accounts, and can help customers choose their provider.

226. CCR007 consumer credit data: how to complete the return

     Published: 12/09/2016 Last modified: 02/04/2024
     Most consumer credit firms with limited permission are required to complete the CCR007 return. We provide guidance and information for firms on each question in the form.

227. FCA performance scorecard - comparison metrics for personal current accounts 2021

     Data Published: 14/01/2021 Last modified: 14/01/2021
     This performance scorecard 2021 highlights some of the information available on personal current accounts, and can help customers choose their provider.

228. Business interruption insurance test case: draft guidance for firms

     Policy and guidance Guidance consultations Published: 01/06/2020 Last modified: 01/06/2020
     FCA publishes draft guidance for firms on the business interruption insurance test case

229. Using claims management companies

     Know your rights Published: 07/03/2019 Last modified: 01/03/2022
     The FCA is the regulator for CMCs in England, Wales and Scotland. The Financial Ombudsman Service has taken over complaints about CMCs.

230. Review of firms’ handling of complaints about packaged bank accounts

     Multi-firm reviews Published: 07/07/2017 Last modified: 07/07/2017
     Findings from our review of how firms handle complaints about packaged bank accounts.