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Showing 191 to 200 of 549 search results for Firm level complaints data 2021.

  1. Principals and appointed representatives

    Tasks for firms Firms Published: 09/05/2015 Last modified: 24/04/2024
    If you’re a principal firm for an appointed representative (AR), find out what your responsibilities are and when to notify the FCA.

  2. Coronavirus: Information for small businesses that are customers of financial services firms

    Firms Published: 07/06/2020 Last modified: 26/05/2021
    Information on the Government support available during the coronavirus (Covid-19) pandemic and as businesses look to recover and grow.

  3. Promoting competition

    What we do Published: 22/03/2016 Last modified: 02/04/2024
    What the FCA does to promote effective competition in the interests of consumers.

  4. 2014 Disclosure Log

    Last modified: 30/01/2020
    The aim of the FCA's Disclosure Log is to keep information that it has released under the Freedom of Information Act and which it thinks is of wider public interest. Find the Disclosure Log for 2014. 

  5. Financial promotions case studies

    Tasks for firms Published: 09/07/2021 Last modified: 28/05/2024
    Examples of good and bad practice when promoting financial services, and our expectations for promotions to be clear, fair and not misleading.

  6. Financial promotions quarterly data 2021 Q1

    Data Published: 05/04/2021 Last modified: 03/02/2022
    The FCA publishes data on the number of financial promotions that have been amended or withdrawn due to non-compliance with the FCA's rules, this data is for 2021 Q1.

  7. Operational resilience insights for insurance firms

    Firms General insurers and insurance intermediaries Published: 24/03/2022 Last modified: 31/01/2023
    Our rules come into force on 31 March 2022. Use these insights to review your firm’s approach and consider what actions you need to take.

  8. We confirm periodic review of pension transfers redress guidance

    Life insurers and pension providers Statements Published: 01/09/2021 Last modified: 09/11/2022
    This statement confirms that the FCA intends to start a periodic review of the redress guidance by the end of 2021 and sets out its expectations of firms while the review is ongoing.

  9. LIBOR: preparing for the end

    Speeches Published: 15/07/2019 Last modified: 15/07/2019
    Speech by Andrew Bailey, Chief Executive of the FCA, at the Securities Industry and Financial Markets Association's (SIFMA) LIBOR Transition Briefing in New York, USA.

  10. Understanding complaints root cause analysis

    Focus areas Published: 15/08/2018 Last modified: 15/08/2018
    We recognise that firms of different size, scale and complexity have different systems for complaints. It is important for complaints root cause analysis (RCA) to distinguish between a symptom and the root cause of a complaint. This hypothetical