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Showing 381 to 390 of 549 search results for Firm level complaints data 2021.

  1. General Insurance value measures data – comparison 2016/17

    Data Published: 01/03/2018 Last modified: 06/09/2018
    We have published general insurance value measures data for 36 insurers (including both UK and EEA firms) for the year ending 31 August 2017.

  2. Consumer Duty implementation plans

    Focus areas Multi-firm reviews Published: 25/01/2023 Last modified: 25/01/2023
    The Consumer Duty will set higher and clearer standards of consumer protection across financial services and require firms to act to deliver good outcomes for customers. The FCA sets out here the findings from their review of firms’ plans to embed

  3. Diversity and inclusion: Driving change in our industry

    Speeches Published: 22/11/2022 Last modified: 23/11/2022
    Speech by Sheldon Mills, Executive Director, Consumers and Competition, delivered at the ABI D&I Conference.

  4. Financial Advice Market Review (FAMR) baseline report

    Research insights Published: 30/06/2017 Last modified: 30/06/2017
    Find out more about our research into the development of a market that delivers affordable and accessible financial advice and guidance.

  5. LIBOR transition and contractual fallbacks

    Speeches Published: 28/01/2019 Last modified: 28/01/2019
    Speech by Edwin Schooling Latter, Director of Markets and Wholesale Policy at the FCA, delivered at the International Swaps and Derivatives Association (ISDA) Annual Legal Forum.

  6. New FCA data show 3.76 million complaints about financial services firms

    Press Releases Published: 19/04/2018 Last modified: 31/05/2018
    Complaints about payment protection insurance (PPI) drove a 13% increase in the number of complaints made to financial services firms in the second half of 2017, according to figures published today by the FCA.

  7. GC20/1: Advising on pension transfers

    Policy and guidance Guidance consultations Published: 05/06/2020 Last modified: 05/06/2020
    The FCA is consulting on guidance on what it expects from firms when advising on pension transfers and conversions, particularly from defined benefit (DB) schemes to defined contribution (DC) schemes. This Guidance Consultation sets out best

  8. Consumer Investments data review April 2022 – March 2023

    Data Published: 08/12/2023 Last modified: 08/12/2023
    A summary of the FCA's work to tackle consumer harm in the investment market, between 1 April 2022 and 31 March 2023.

  9. FCA publishes evaluation of its work on the financial advice market

    Press Releases Published: 03/12/2020 Last modified: 29/11/2021
    FCA publishes evaluation of its work on the financial advice market.

  10. Helping firms provide more support to customers making investment decisions

    Firms Published: 03/08/2023 Last modified: 30/10/2023
    Examples on providing consumers with greater levels of support, including getting closer to the advice guidance boundary for giving a personal recommendation.