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Showing 1 to 10 of 1264 search results for Firm specific complaints data.

1. Firm specific complaints data

   Data Published: 19/10/2023 Last modified: 25/04/2024
   The FCA provides complaints data at firm level by different product categories. The data can be accessed through the firm specific sortable tables or downloaded in Excel.

2. FCA performance scorecard - comparison metrics for personal current accounts 2020

   Data Published: 09/01/2020 Last modified: 15/01/2021
   This performance scorecard for 2020 highlights some of the information available on personal current accounts, and can help customers choose their provider.

3. FCA performance scorecard - comparison metrics for personal current accounts 2021

   Data Published: 14/01/2021 Last modified: 14/01/2021
   This performance scorecard 2021 highlights some of the information available on personal current accounts, and can help customers choose their provider.

4. About our complaints data

   Data Published: 06/05/2016 Last modified: 19/10/2023
   This page provides more information about how the FCA collects and reports complaints data.

5. IRHP: background to the review

   Consumers Know your rights Published: 26/05/2016 Last modified: 14/12/2021
   Information on why the review was conducted. 

6. Previous complaints data

   Data Published: 06/05/2016 Last modified: 25/04/2024
   Explore complaints data for previous years.

7. Complaints data

   Data Published: 25/04/2024 Last modified: 25/04/2024
   The FCA publishes details of the complaints received by banks, insurers, lenders and other firms, and what those complaints were about. View the latest data and the most complained about firms and financial products.

8. Aggregate complaints data: 2016 H2

   Firms Published: 05/04/2016 Last modified: 23/10/2017
   This data includes all the complaints that firms report to us.

9. Complaints handling review findings

   Multi-firm reviews Published: 15/08/2018 Last modified: 15/08/2018
   The findings of our review of how Non-deposit Taking Mortgage Lenders (NDTMLs) and Mortgage Third-Party Administrators (MTPAs) handle complaints.

10. Aggregate complaints data: 2016 H1

    Data and research Published: 06/10/2016 Last modified: 23/05/2022
    The FCA collects complaints data from firms to assess how well they are treating their customers and how firms’ performance changes over time.