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Showing 1031 to 1040 of 1264 search results for Firm specific complaints data.
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Information on monthly cyber incidents for fund administration firms - August 2022
The FCA provides information on cyber incidents for firms that provide administration services to fund management companies. -
Undertaking cashflow modelling to demonstrate suitability of retirement-related advice
Our work on reviewing defined benefit transfer advice and our ongoing supervisory work identified concerns about how firms prepare and use cashflow modelling. -
Lloyds Banking Group fined £117m for failing to handle PPI complaints fairly
In March 2012, Lloyds issued guidance instructing complaint handlers that the overriding principle when assessing complaints was that Lloyds’ PPI sales processes were compliant and robust unless told otherwise (the Overriding ... Some complaint -
FCA fines and restricts W H Ireland Limited for market abuse risks
The firm is also restricted for a period of 72 days from taking on new clients in its corporate broking division. ... These clients may have bought and sold financial instruments or may have been advised to do so by the firm without the necessary -
Product value and coronavirus: guidance for insurance firms
This guidance sets out our expectations for insurers and insurance intermediaries to consider the value of their products in light of the exceptional circumstances arising from coronavirus (Covid-19). -
DP15/7: Our approach to SMEs as users of financial services
This discussion paper follows the emergence of a number of issues with the way in which some financial services firms have treated their SME clients. ... When things go wrong, some struggle to navigate the complaints and claims processes or to obtain -
The FCA publishes report into mortgage lenders’ arrears management and forbearance
In a review of lenders’ approaches to mortgage arrears management, the Financial Conduct Authority (FCA) found firms had improved practices, placing greater emphasis on the need to treat customers fairly, but identified areas on which the industry -
Andrew Bailey speech on Free Trade in Financial Services matters
Speech by Andrew Bailey, Chief Executive of the FCA, at the Official Monetary and Financial Institutions Forum Lecture - Free Trade in Financial Services matters -
FCA sets out initial findings on bank account access and closures
The FCA has published the findings of its initial data exercise on bank account access and closures. -
TR15/5: Provision of premium finance to retail general insurance customers
supervisory engagement with firms to ensure that they address specific issues identified during our review. ... requesting further information and taking appropriate action with individual firms where the information reviewed to date indicates specific