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Showing 1121 to 1130 of 1264 search results for Firm specific complaints data.
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Update on the FCA’s review of RBS’s treatment of SME customers referred to its Global Restructuring Group
The Financial Conduct Authority (FCA) today publishes an interim summary of the independent review of Royal Bank of Scotland’s (RBS) treatment of small and medium-sized enterprise (SME) customers transferred to its Global Restructuring Group (GRG). -
The Financial Conduct Authority to gather evidence on how the PPI complaints process is working
While this work continues, the FCA expects firms to continue to deal with PPI complaints in accordance with our requirements. ... The FCA’s intensive work with firms has led them to improve their assessments of PPI complaints. -
FCA reveals the fourth round of successful firms in its regulatory sandbox
The FCA has announced the 29 firms that were successful in their applications to begin testing in the fourth cohort of the sandbox. -
FCA proposes changes to complaint handling rules to help victims of authorised push payment fraud
Authorised push payment (APP) fraud is where a fraudster tricks an individual consumer or micro business to instruct their payment services provider (PSP), such as their bank, to send money from their account to an account controlled by that -
HSBC voluntarily agrees to provide approximately £4m redress for historical debt collection practices
HSBC has voluntarily agreed to set up a redress scheme for customers who may have suffered detriment by paying an unreasonable debt collection charge imposed by HFC Bank Ltd (HFC) and John Lewis Financial Services Limited (JLFS), the Financial -
FSA fines The Co-operative Bank plc for failing to handle PPI complaints fairly
The Financial Services Authority (FSA) has fined The Co-operative Bank plc (Co-op) £113,300 for failing to handle payment protection insurance (PPI) complaints fairly. -
A strategy for positive change: our ESG priorities
The FCA's environmental, social and governance (ESG) strategy sets out our target outcomes and the actions we expect to take to deliver these, to support the transition to a net zero economy. -
Information on investment firms reporting errors in their transaction reporting - August 2020
We hold information on how many investment firms have reported errors in their transaction reporting -
The Prudential Regulation Authority and The Financial Conduct Authority announce new rules on remuneration
the seven year period where a firm or regulatory authorities have commenced inquiries into potential material failures. ... that is cancelled when they leave their previous firm (meaning that the employee can sometimes avoid malus reductions by changing -
Statement on the CMA’s response to the Citizens Advice super-complaint on excessive prices for disengaged consumers
The Competition and Markets Authority (CMA) has published its response to the Citizens Advice super-complaint on excessive prices for disengaged consumers. The super-complaint covers several markets, including insurance, cash savings and mortgages.