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Aggregate complaints data: 2020 H1
This page focuses on complaints that financial services firms reported to us during the first half (H1) of 2020, between 1 January and 30 June 2020. This includes the latest trends and analysis by product group. -
Complaints Data Analysis: 2017 H1 [pdf]
This analysis looks at the aggregate complaints data for 2017 H1 in more depth. Including highlights, complaints over time, putting complaints into context, most complained about products, main reasons for complaints and outcomes for consumers. -
Aggregate complaints data to 2019 H2 [xlsx]
Aggregate sector wide firm complaints data for 2019 H2. Including opened, closed, upheld, speed of closure and redress. -
Aggregate complaints data to 2019 H1 [xlsx]
Aggregate sector wide firm complaints data for 2019 H1. Including opened, closed, upheld, speed of closure and redress. -
Aggregate complaints data to 2018 H2 [xlsx]
Aggregate sector wide firm complaints data for 2018 H2. Including opened, closed, upheld, speed of closure and redress. -
Aggregate complaints data to 2018 H1 [xlsx]
Aggregate sector wide firm complaints data for 2018 H1. Including opened, closed, upheld, speed of closure and redress. -
FCA Data Bulletin issue 10 - underlying data [xlsx]
Underlying data for retirement income data collection and firm feedback questionnaire. -
FCA Data Bulletin issue 8 - underlying data [xlsx]
Underlying data for insights from the FCA Consumer Contact Centre and latest trends in the retirement income market. -
RMA-B Profit and loss account: FAQs
RMA-B Profit and loss account: FAQs -
Notice of Decision 2023: Intelligent Protection Solutions JJH Ltd [pdf]
This Notice of Decision (Intelligent Protection Solutions JJH Ltd) refers to a failure to carry on regulated activities. We imposed a cancellation.