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Aggregate complaints data 2016 H2 [xlsx]
Aggregate sector wide firm complaints data for 2016 H2. Including opened, closed, upheld, speed of closure and redress. -
Aggregate complaints data 2016 H1 [xlsx]
Aggregate sector wide firm complaints data for 2016 H1. Including opened, closed, upheld, speed of closure and redress. -
Banking complaints up as total complaints fall by 7%
Financial services firms received 2,183,540 new complaints (including those related to PPI) between July and December 2014 -
Aggregate complaints data: 2021 H1
This page focuses on complaints that financial services firms reported to us during the first half (H1) of 2021, between 1 January and 30 June 2021. This includes the latest trends and analysis by product group. -
FCA Data Bulletin - May 2015 - underlying data [xlsx]
Underlying data for the FCA Contact Centre, complaints about firms, approved persons, attestations, skilled persons reports, and financial promotions. -
Aggregate complaints data: 2019 H1
This page focuses on complaints that financial services firms reported to the FCA during the first half (H1) of 2019, between 1 January and 30 July 2019. This includes the latest trends and analysis by product group. -
FCA Data Bulletin issue 4 - underlying data [xlsx]
Underlying data - talking to the FCA, financial promotions, how we use attestations, skilled persons reports, and consumer credit authorisations. -
FSA Q3 12/13 Number of skilled person reports commissioned [pdf]
Under the Financial Services and Markets Act, as amended by the 2012 Act, the FCA has the power to obtain a view from a third party (a ‘skilled person’) about aspects of a regulated firm's activities if it is concerned or wants further analysis. -
Aggregate complaints data 2015 H2 [xlsx]
Aggregate sector wide firm complaints data for 2015 H2. Including opened, closed, upheld, speed of closure and redress. -
Attestations
Fine out how and why the FCA uses attestations as a supervisory tool.