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Brexit: the FCA confirms final rules for firms
The Financial Conduct Authority (FCA) has today published its final instruments and guidance that will apply in the event the UK leaves the EU without a deal or an implementation period. -
Firm level complaints data 2018 H2 [xlsx]
Firm level complaints data 2018 H2. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure. -
Firm level complaints data 2018 H1 [xlsx]
Firm level complaints data 2018 H1. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure. -
Firm level complaints data 2017 H2 [xlsx]
Firm level complaints data 2017 H2. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure. -
Firm level complaints data 2017 H1 [xlsx]
Firm level complaints data 2017 H1. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure. -
Andy Briscoe appointed chairman of Money Advice Service
Former Life Trust Holdings CEO Andy Briscoe has been appointed chair of the Money Advice Service. -
FSA Firm-level complaints data 2011 H2 [xls]
FSA Firm-level complaints data 2011 H2. For firms submitting 500 or more opened complaints within their six month reporting period. Contains opened, closed, upheld and speed of closure. -
Sector Views - published January 2019
We need a view of how the financial system works as a whole, as well as within its individual sectors and markets. To develop this view, we divide the system into 7 sectors and monitor them continuously. -
Firm level complaints data 2016 H1 [xlsx]
Firm level complaints data 2016 H1. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure. -
Service standards 2019/20
The FCA measures its performance using service standards. These are the levels of performance that it aims to meet when carrying out its regulatory functions. This service standards analysis is for 2019/20.