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Multi-occupancy buildings insurance – broker remuneration
Read the findings of our multi-occupancy buildings insurance broker remuneration review. -
Defined benefit pension transfers
Read about the FCA's work in defined benefit (DB) transfers to date and the continued supervision in this area. -
Information for general insurers and intermediaries in the UK
A focus for UK-based general insurers is minimising the disruption for EEA-based customers (including expats), or policies with certain EEA risks. -
Robo Advice: an FCA perspective
Speech by Bob Ferguson, Head of Department, Strategy & Competition Division, FCA -
Total number of complaints continues to fall
Financial services firms recorded a 2.6% reduction in new complaints between January and June 2016 compared to the previous six months, according to new complaints data published today by the Financial Conduct Authority. The total number of -
FCA outcomes and metrics
The FCA is committed to being clear about how it is accountable for its progress. On this page the FCA sets out its outcomes and the metrics it will use to measure them. -
REP025 data item: FAQs
Find out more about how to complete REP025, for on-going reporting of complaints and revenue data by principal firms on their appointed representatives (ARs) and introducer appointed representatives (IARs). -
FCA fines Swinton Group Limited £7.38 million for mis-selling monthly add-on insurance policies
The Financial Conduct Authority (FCA) has fined Swinton Group Limited (Swinton), one of the largest insurance retailers on the high street, £7,380,400 for mis-selling. The FCA found that Swinton’s aggressive sales strategy meant that it failed to -
Business Plan 2024/25
Our Business Plan details the work we'll do over the next 12 months to help deliver the commitments in our Strategy. -
PS17/3: Payment protection insurance complaints: feedback on CP16/20 and final rules and guidance
The FCA's Policy Statement includes final rules and guidance on payment protection insurance (PPI) complaints.