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Trust and confidence - ensuring firms’ ethics are built around their customers
Speech by Clive Adamson, Director of Supervision, at the Insurance Institute of London, London. This is the text of the speech as drafted, which may differ from the delivered version. -
Overall complaints fell by 1.4%, driven by a reduction in complaints related to current accounts and savings accounts. PPI complaints rise
Financial services firms received 2.11 million new complaints between July and December 2015, according to new complaints data published today by the Financial Conduct Authority. -
Lloyds Banking Group fined £117m for failing to handle PPI complaints fairly
their customers fairly when handling Payment Protection Insurance (PPI) complaints between March 2012 and May 2013. ... If trust in financial services is going to be restored following the widespread mis-selling of PPI, then customers need to be -
Advice firms demonstrate some good practice on due diligence but greater consistency needed
However, many firms did not show consistently good practice across all products and services and there is room for further improvement. ... Linda Woodall, director of life insurance and financial advice at the FCA, said:. -
FCA publishes its Business Plan for 2015/16 and announces details of new supervision and authorisation divisions
to monitor developments in technology and how that affects firms and consumers, including a market study on the use of Big Data in the insurance market. ... from April, powers to enforce against unlawful anti-competitive behaviour in the financial -
CP20/15: Liquidity mismatch in authorised open-ended property funds
We are consulting on measures to address the potential harm caused by a mismatch in liquidity in certain UK authorised funds that invest directly in property, for example offices, shops and warehouses. -
Firm fined £1.8million for "unacceptable" approach to bribery & corruption risks from overseas payments
JLTSL, which provides insurance broking and risk management services, was found to have failed to conduct proper due diligence before entering into a relationship with partners in other countries who helped ... JLTSL also did not adequately assess the -
The Financial Conduct Authority to gather evidence on how the PPI complaints process is working
The Financial Conduct Authority (FCA) is planning to gather evidence on current trends in complaints on Payment Protection Insurance (PPI). ... Consumers who believe they were mis-sold PPI should continue to complain to the firm that sold it to them and -
CP15/17: Capital resources requirements for Personal Investment Firms (PIFs)
Alongside the Retail Distribution Review (RDR) to improve the standards in the retail investment market, the then regulator, the Financial Services Authority (FSA), proposed new prudential requirements for personal investment firms ... providers of -
FCA publishes Annual Report 2015/16 and report of its competition activities since 2013
The FCA has also published a report summarising the activities it has undertaken to promote competition in financial services in its first three years. ... I hope both documents demonstrate both the breadth of our activities and the difference we make to