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  1. Business interruption insurance test case: agreed facts document 10 [pdf]

    Corporate documents Published: 17/07/2020
    This agreed facts document (10) sets out factual background, agreed between the parties, against which the court can interpret policies in the trial of the business interruption insurance test case.

  2. Notice of Decision 2023: Buchanan Financial Group Limited [pdf]

    Decision notices Published: 03/08/2023
    This Notice of Decision refers to a failure to carry on regulated activities. We imposed a cancellation.   

  3. Final Notice 2015: The Motorhome Hire Network Limited [pdf]

    Final notices Published: 13/07/2015 Last modified: 13/07/2015
    This final notice refers to breaches of PRIN 11 related to threshold conditions and failing to be open and co-operative in the general insurance and protection sector. We imposed a cancellation.

  4. Final Notice 2015: Alpha Accident Claims Limited [pdf]

    Final notices Published: 20/03/2015 Last modified: 20/03/2015
    This final notice refers to breaches of Threshold Conditions, PRIN 11, failing to be open and co-operative in the General Insurance Intermediary sector. We imposed a cancellation.

  5. Financial promotions quarterly data 2023 Q1

    Data Published: 05/05/2023 Last modified: 04/08/2023
    We publish data on the number of financial promotions that it has taken action on to mitigate non-compliance with the our rules. This data is for 1 January 2023 to 31 March 2023 .

  6. FSA Commentary on FSA Complaints Data 2012 H1 [pdf]

    Data Published: 22/04/2013 Last modified: 04/08/2016
    FSA commentary on FSA Aggregate Complaints Data 2012 H1 including highlights.

  7. Agile regulation and planning for success

    Speeches Published: 06/10/2022 Last modified: 06/10/2022
    Speech by Emily Shepperd, FCA Chief Operating Officer and ED Authorisations, delivered at CISI/The Financial Planning Conference 2022

  8. Firm level complaints data 2023 H2 [xlsx]

    Data Published: 25/04/2024
    Firm level complaints data 2023 H2. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure.

  9. Statement on Plevin v Paragon Personal Finance Ltd

    Statements Published: 27/05/2015 Last modified: 27/06/2019
    In January, the Financial Conduct Authority (FCA) announced that it would be collecting evidence on current trends in complaints on payment protection insurance (PPI).

  10. Research Note: Discounts, Cashbacks, and Soft Toys: The Impact of Promotions on Consumer Decisions in the General Insurance Markets

    Research notes Published: 28/05/2021 Last modified: 28/05/2021
    We conducted an online experiment simulating the experience of purchasing insurance, to understand how promotions could impact price comprehension and decision making in the general insurance market.
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