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Understanding PPI redress from a consumer perspective [pdf]
This research document explores the redress-seeking behaviours of consumers who make or who are eligible to make PPI complaints. We have published this alongside CP15/39: Rules and guidance on payment protection insurance complaints. -
Dear CEO letter: FCA expectations of general insurance firms [pdf]
We expect firms to read this letter, our Thematic Review (TR19/2) and proposed guidance for insurance product manufacturers and distributors (GC19/2). -
Pilot general insurance value measures data - comparison 2017/18 [xlsx]
The FCA publishes comparison data for its General Insurance value measures pilot for the years 2017 and 2018. -
FCA publishes feedback statement on Big Data Call for Input
The Financial Conduct Authority (FCA) today published a feedback statement following its Call for Input on Big Data in retail general insurance. The FCA announced in November 2015 that it wanted to better understand the use of data -
Aggregate complaints data charts 2013 H1 [pdf]
These charts look at total opened complaints over time, number of opened complaints by type of product and percentage change in volume of opened complaints for the ten most complained about products between second half of 2012 and the first half of -
Aggregate complaints data charts 2013 H2 [pdf]
These charts look at total opened complaints over time, number of opened complaints by type of product, percentage change in volume of opened complaints for the ten most complained about product types between 2013 H1 and 2013 H2 and percentage of -
G.M.M. Equity Holding LLC (www.gmmequityholding.com) (clone of FCA authorised firm)
Fraudsters copy the details of firms we authorise to try and convince people that their firm is genuine. Find out why you shouldn’t deal with this clone firm. -
Information on whistleblowing reports from general insurance brokers - April 2022
The FCA provides information on whistleblowing reports from general insurance brokers. -
Caversham Finance Limited t/a BrightHouse enters administration
Caversham Finance Limited t/a Brighthouse enters administration: information for consumers -
Consumer Investments: Strategy and Feedback Statement
The FCA sets out its view of consumer harm in this market and its 3-year strategy to address this.