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  1. Finalised Guidance: Coronavirus and customers in financial difficulty: additional guidance for insurance and premium firms [pdf]

    Finalised guidance Published: 30/10/2020 Last modified: 30/10/2020
    This guidance (the October 2020 guidance) applies in the exceptional circumstances arising out of the coronavirus pandemic (Covid-19) and its impact on the financial situation of customers of insurance and premium finance involving regulated credit

  2. Business interruption insurance test case: Defence of Ecclesiastical Insurance Office Plc and MS Amlin Underwriting Ltd [pdf]

    Corporate documents Published: 24/06/2020
    The Defendants to the business interruption insurance test case have now served their Defences. These state each Defendant’s written case, in response to the FCA’s Particulars of Claim. This is the defence for Ecclesiastical Insurance Office Plc

  3. FS20/7: Product Value and coronavirus: guidance for insurance firms

    Policy and guidance Feedback statements Published: 03/06/2020 Last modified: 03/06/2020
    On 1 May 2020, we published draft guidance for insurance firms on assessing the value of their products in light of Coronavirus (Covid-19). This was subject to a short consultation period, which closed on 15 May. 

  4. PS19/8: Increasing the award limit for the Financial Ombudsman Service

    Policy statements Published: 16/10/2018 Last modified: 08/03/2019
    Following our Consultation Paper CP18/31, we are increasing the Financial Ombudsman Service’s award limit. The award limit sets the maximum amount of compensation the ombudsman service can require financial services firms to pay when it upholds a

  5. FS20/8: Business interruption insurance test case: feedback on draft guidance

    Policy and guidance Feedback statements Published: 17/06/2020 Last modified: 17/06/2020
    These feedback statement is for the FCA draft guidance on the FCA's expectations for insurers and insurance intermediaries when handling claims and complaints for business interruption policies during the test case brought by the FCA.

  6. FCA wholesale sector competition review – call for inputs

    Press Releases Published: 09/07/2014 Last modified: 09/07/2014
    The FCA completed its first market study in March this year (general insurance add-ons) and announced the programme of competition work for the year ahead in the 2014/15 business

  7. FCA proposes additional measures to help insurance customers in financial difficulty

    Statements Published: 16/10/2020 Last modified: 21/10/2020
    The FCA has published proposals on how firms should continue to seek to help customers who hold insurance and premium finance products and may be in financial difficulty because of coronavirus (Covid-19), after 31 October 2020.

  8. Second Supervisory Notice 2020: Perry Prowse (Insurance Consultants) Ltd [pdf]

    Supervisory notices Published: 29/06/2020
    Second Supervisory Notice for Perry Prowse (Insurance Consultants) Ltd.

  9. Firm specific complaints data 2012 H2 [xlsx]

    Data Published: 15/04/2013 Last modified: 04/08/2016
    Firm level complaints data for firms receiving 500 or more complaints within a six-month reporting period. This file covers firms with reporting periods ending between 1 July 2012 and 31 December 2012.

  10. Information on nonfinancial misconduct and SMCR investigations - June 2022

    FOI Release Date of Release: 14/06/2022
    The FCA provides data on nonfinancial misconduct and SMCR investigations.
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