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Claims handling lessons learned from business interruption insurance
The FCA sets out the findings from its review assessing how firms handled Business Interruption (BI) insurance claims following the Supreme Court’s judgment on the BI test case, including examples of good practices and areas where firms have -
Business interruption insurance test case: Table of High Court and Supreme Court outcomes arranged by policy type [pdf]
This table is intended to help policyholders navigate the High Court and Supreme Court declarations in the BI insurance test case. It is intended to provide a starting point to highlight the most relevant declarations per policy type. -
Letter from the Chairman to the Chancellor on the supervisory work on the fair treatment of long standing customers in life insurance
Letter from the Chairman to the Chancellor on the supervisory work on the fair treatment of long standing customers in life insurance. -
Keeping pace with rising costs – improving financial inclusion for consumers
Speech by Sheldon Mills, Executive Director, Consumers and Competition, delivered at Financial Inclusion Virtual Summit 2022 -
How we can help consumers cope during the cost of living squeeze
In this blog, Sheldon Mills discusses the ways we can help consumers, and how we ensure customer protection when faced with financial challenges arising from the cost of living. -
FCA warns public of increased threat of loan scams, as borrowers lose over £3.5 million a year
Over £3.5 million was lost to loan fee fraud in 2017 Loan fee fraud reports to the FCA increase by 44% from 2016 to 2017 72% of the public are unaware of scams in relation to loans -
The Royal London Mutual Insurance Society Limited (Clone of FCA authorised firms)
The Royal London Mutual Insurance Society Limited (Clone of FCA authorised firms) is not authorised or registered by the FCA but has been targeting people in the UK, claiming to be an authorised firm. Find out why you should be wary of dealing with -
Financial Lives Survey 2022: Tracker data tables: Volume 11 - General insurance protection [xlsx]
These are the weighted tracker data tables from the General insurance protection section of the Financial lives survey. The survey gives detailed information on UK adults, their product holding, attitudes and engagement with financial providers. -
Firms selling investments, home finance and non-investment insurance contracts - financial resources form - notes [doc]
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FCA planning reform of the listing regime to boost growth and competitiveness
The FCA sets out its vision to attract more high quality, growth companies to the UK