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Clydesdale Bank fined £20,678,300 for serious failings in PPI complaint handling
The Financial Conduct Authority (FCA) has today fined Clydesdale Bank Plc (Clydesdale) £20,678,300 for serious failings in its Payment Protection Insurance (PPI) complaint handling processes between May 2011 and -
General insurance product value and coronavirus (Covid-19) Guidance – update
We set out the findings from our multi-firm review assessing how firms have responded to our general insurance (GI) distribution chain Guidance (further to the product governance rules implemented by the IDD) and coronavirus (Covid-19) value Guidance -
New FCA data show 3.76 million complaints about financial services firms
Complaints about payment protection insurance (PPI) drove a 13% increase in the number of complaints made to financial services firms in the second half of 2017, according to figures published today by the FCA. -
Lloyds Banking Group fined £117m for failing to handle PPI complaints fairly
their customers fairly when handling Payment Protection Insurance (PPI) complaints between March 2012 and May 2013. -
FS20/16: Coronavirus and customers in financial difficulty: feedback on draft additional guidance for insurance and premium finance firms
On 16 October 2020, we published proposals on how firms should continue to seek to help customers who hold insurance and premium finance products and may be in financial difficulty because of coronavirus (Covid-19), after 31 October 2020. This -
Dear CEO letter: FCA expectations of general insurance firms undertaking pricing activities [pdf]
On 31 October 2018, the FCA wrote to CEOs regarding our expectations of general insurance firms undertaking pricing activities. -
FCA outlines proposals to extend the Senior Managers and Certification Regime to all financial services firms
In October 2015, HM Treasury announced its intention to extend the Senior Managers and Certification Regime (SM&CR) to all sectors of the financial services industry. -
FSA publishes the results of a mystery shopping review into the quality of investment advice in banks and building societies
The Financial Services Authority (FSA) has published the results of a mystery shopping review, carried out between March and September 2012, looking into the quality of investment advice given by banks and building societies. -
Coronavirus and customers in temporary financial difficulty: updated guidance for insurance and premium finance firms [pdf]
This guidance sets out measures to help customers who hold insurance and premium finance products and who are in financial difficulty because of coronavirus. -
TenetConnect Limited (TCL) and TenetConnect Services Limited (TCSL) enter administration
TCL and TCSL oversaw networks of financial advisers, who operated as appointed representatives.