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  1. Payment institution applicants

    Tasks for firms Published: 08/05/2015 Last modified: 19/06/2024
    Find out what conditions you must meet to become a payment institution, and what to include in your application to be authorised by or registered with the FCA.

  2. FSA - Notice of Undertaking: National House-Building Council [pdf]

    Undertakings Published: 16/01/2012 Last modified: 14/08/2013
    Review of term in new home insurance

  3. FSA Commentary on FSA Complaints Data 2006 to 2008 [pdf]

    Data Published: 19/04/2013 Last modified: 04/08/2016
    FSA commentary on FSA Aggregate Complaints Data 2006 - 2008 including highlights.

  4. Final notice 2016: Bar Professions Limited (in liquidation) [pdf]

    Final notices Published: 01/02/2016 Last modified: 01/02/2016
    This final notice refers to breaches of PRIN 2, PRIN 7 and ICOBS related to appointed representatives and failing to act on information appropriately in the general insurance and protection sector. We imposed a public censure.

  5. Service standards 2020/21

    Data Published: 15/07/2021 Last modified: 15/07/2021
    The FCA measures its performance using service standards. These are the levels of performance that it aims to meet when carrying out its regulatory functions. This service standards analysis is for 2020/21.

  6. Final notice 2016: Andrea Christine Sadler [pdf]

    Final notices Published: 01/02/2016 Last modified: 01/02/2016
    This final notice refers to breaches of APER 6 and FIT related to appointed representatives, client money, failing to act on information appropriately, lack of fitness/propriety and unfair treatment of customers in the general insurance and

  7. Service standards 2018/19

    Data Published: 24/06/2019 Last modified: 24/06/2019
    The FCA measures its performance using service standards. These are the levels of performance that it aims to meet when carrying out its regulatory functions. This service standards analysis is for 2018/19.

  8. The coronavirus (Covid-19) financial resilience survey data

    Data Published: 07/01/2021 Last modified: 07/01/2021
    The results from the FCA's financial resilience surveys that were sent to 23,000 regulated firms. Through the surveys the FCA is understanding the real-time effect the pandemic is having on the finances of the firms it prudentially regulates.

  9. FSA Firm-level complaints data 2010 H1 [xls]

    Data Published: 22/04/2013 Last modified: 04/08/2016
    FSA Firm-level complaints data 2010 H1. For firms submitting 500 or more opened complaints within their six month reporting period. Contains opened, closed, upheld and speed of closure

  10. FSA Firm-level complaints data 2010 H2 [xls]

    Data Published: 22/04/2013 Last modified: 04/08/2016
    FSA Firm-level complaints data 2010 H2. For firms submitting 500 or more opened complaints within their six month reporting period. Contains opened, closed, upheld and speed of closure.
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