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  1. Using payment service providers

    Consumers Your rights Published: 28/02/2020 Last modified: 30/10/2023
    Find out more about non-bank payment providers, what protections you have if you use their services, and what happens if a provider fails.

  2. Pilot general Insurance value measures data – year ending 31 August 2018

    Data Published: 30/01/2019 Last modified: 31/10/2022
    The FCA has published general insurance (GI) value measures data for 30 insurers (including both UK and EEA firms) for the year ending 31 August 2018.  

  3. FSA Commentary on FSA Complaints Data 2010 H2 [pdf]

    Data Published: 19/04/2013 Last modified: 04/08/2016
    FSA commentary on FSA Aggregate Complaints Data 2010 H2 including highlights.

  4. FSA Complaints data 1 July to 31 December 2011 [pdf]

    Data Published: 19/04/2013 Last modified: 04/08/2016
    FSA commentary on FSA Aggregate Complaints Data 2011 H2 including highlights.

  5. FSA Commentary on FSA Complaints Data 2011 H1 [pdf]

    Data Published: 19/04/2013 Last modified: 04/08/2016
    FSA commentary on FSA Aggregate Complaints Data 2011 H1 including highlights.

  6. Societies cancelled in 2017 [pdf]

    Data Published: 06/03/2018
    Societies that have been cancelled for not submitting their annual returns and account in 2017.

  7. FCA data shows consumer complaints fall by 15%

    Press Releases Published: 09/04/2014 Last modified: 24/11/2021
    The latest complaints data published by the Financial Conduct Authority (FCA) shows 2,479,029 new complaints were opened against financial services firms between July and December 2013.

  8. Aggregate complaints data to 2022 H2 [xlsx]

    Data Published: 27/04/2023
    Aggregate sector wide firm complaints data for 2022 H2. Including opened, closed, upheld, speed of closure and redress.

  9. Outsourcing claim activities to private investigators

    Tasks for regulated firms Published: 09/02/2016 Last modified: 14/02/2023
    Understand the responsibilities of insurers for the actions of private investigators (PIs) who investigate claims.

  10. Consumer credit reporting

    Tasks for regulated firms Published: 11/05/2015 Last modified: 09/02/2023
    Find out the reporting requirements for firms authorised to carry out regulated consumer credit activities.
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