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Anti-fraud controls and complaint handling in firms (with a focus on APP Fraud)
This publication sets out the key findings from our review of how firms mitigate the risks of APP fraud and fraud attacks more broadly. -
FSA fines Norwich Union Life £1.26m for exposing its customers to the risk of fraud
The Financial Services Authority (FSA) has fined Norwich Union Life £1.26 million for not having effective systems and controls in place to protect customers' confidential information and manage its financial crime risks. These failings resulted in -
Financial advice firms and Asset Retention Requirements information - October 2020
FCA provides information on the number of financial advice firms that have had Asset Retention Requirements imposed on them August 2019 - August 2020. -
Occasional Paper No. 7: Stimulating Interest: Reminding savers to act when rates decrease
Reminders make a notable difference to switching behaviour in savings accounts around the time of interest rate decreases. -
FCA tells credit card firms to review their approach to persistent debt customers
FCA tells credit card firms to review their approach to persistent debt customers. -
PS15/24: Whistleblowing in deposit-takers, PRA-designated investment firms and insurers
In this policy statement we are setting out a package of rules on whistleblowing designed to build-on and formalise examples of good practice already found in the financial services industry. -
Consumer Duty implementation: good practice and areas for improvement
What firms are doing well and what they could do better. -
Cryptoasset firms marketing to UK consumers must get ready for financial promotions regime
All cryptoasset firms marketing to UK consumers, including firms based overseas, will soon need to comply with the new UK financial promotions regime. -
Ensuring the UK remains open for business – requirements for foreign-owned firms
Speech by Clive Adamson, Director of Supervision, at the Association of Foreign Banks, London. This is the text of the speech as drafted, which may differ from the delivered version. -
PS13/1 Payments to platform service providers and cash rebates from providers to consumers
We are setting out our rules for platform services and responding to the feedback to our consultation.