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Anti-fraud controls and complaint handling in firms (with a focus on APP Fraud)
This publication sets out the key findings from our review of how firms mitigate the risks of APP fraud and fraud attacks more broadly. -
PS19/6: Rent-to-own price cap – feedback on CP18/35 and final rules
This paper sets out final rules on a price cap in the rent-to-own market and summarises feedback to CP18/35. -
Consumer Duty implementation: good practice and areas for improvement
What firms are doing well and what they could do better. -
Fair, transparent and competitive: the FCA’s vision for the asset management sector
Speech by Clive Adamson, FCA Director of Supervision, at the FCA Asset Management Conference, London. This is the text of the speech as drafted, which may differ from the delivered version. -
Prisoners, wellness programmes and the rats of Hanoi: why the FCA tests its interventions
Speech by Christopher Woolard, Executive Director of Strategy and Competition at the FCA, delivered at the UK Competition Network conference, London. -
The FCA publishes findings of review into interest-only mortgages and reaches agreement with lenders to contact interest-only borrowers
The Financial Conduct Authority (FCA) has published its research into consumers’ ability to repay their interest-only mortgages when they mature. -
Research Note: Helping credit card users repay their debt: a summary of experimental research
1 in 4 credit card payments are only at the contractual repayment amount (or just above it). Given the scale of the credit card market this is an important problem -
How innovation and regulation in financial services can drive the UK's economic growth
Speech by Sheldon Mills, Executive Director, Consumers and Competition delivered at the CityUK Annual Conference 2023. -
Review of TCFD-aligned disclosures by premium listed commercial companies
Following the introduction of a climate-related disclosure rule as a first step to improving the quality and quantity of disclosures across the corporate sector, we outline our preliminary observations and reiterate our expectations. -
Insurance multi-firm review of outcomes monitoring under the Consumer Duty
Our review of insurance firm approaches to monitoring customer outcomes.