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Update on the FCA’s review of RBS’s treatment of SME customers referred to its Global Restructuring Group
The Financial Conduct Authority (FCA) today publishes an interim summary of the independent review of Royal Bank of Scotland’s (RBS) treatment of small and medium-sized enterprise (SME) customers transferred to its Global Restructuring Group (GRG). -
Fair treatment of long-standing customers in the life insurance sector: FG16/8
In this Finalised Guidance we set out our expectations on the actions life insurance firms should take to treat their closed-book customers fairly. -
PS22/2: PRIIPs - Final scope rules and amendments to Regulatory Technical Standards
In this Policy Statement (PS22/2) we summarise the feedback we received to our consultation and confirm our final policy position. -
The Financial Conduct Authority publishes new referral criteria for enforcement investigations
taken. The FCA will publish a consultation paper later this year setting out how we plan to implement other recommendations made in the review. ... Guidance as to when the FCA will consider using its CA98 powers will be published shortly. -
PS13/1 Payments to platform service providers and cash rebates from providers to consumers
We are setting out our rules for platform services and responding to the feedback to our consultation. -
PS22/13: Calculating redress for non-compliant pension transfer advice
We set out the changes to our methodology for calculating redress for consumers who suffered financial loss from transferring from a defined benefit to a defined contribution pension scheme following non-compliant advice. This includes former -
Letter from the Chairman to the Chancellor on the supervisory work on the fair treatment of long standing customers in life insurance
As we announced last week, we intend to do everything possible to address that harm by setting up an independent inquiry. ... We will ensure that all the issues raised in your letter are reflected in the terms of reference of the inquiry. -
FCA sets out proposals to tackle concerns about general insurance pricing
The final report of our market study into the pricing of home and motor insurance. We are concerned these markets are not working well for consumers and set out proposed remedies to address this. -
Credit card provider NewDay to provide over £4 million in redress to customers
NewDay determines that approximately 3% of its customers will be due redress under its scheme. ... A limited number of customers will receive a cheque for the redress owed. -
Understanding approaches to D&I in financial services
The FCA observed how financial services firms are designing and embedding diversity and inclusion strategies. The observations give an overview of initiatives to improve diversity and inclusion, which industry leaders can consider in reviewing their