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Aggregate complaints data to 2022 H1 [xlsx]
Aggregate sector wide firm complaints data for 2022 H1. Including opened, closed, upheld, speed of closure and redress. -
Aggregate complaints data: 2021 H2
This page focuses on complaints that financial services firms reported to us during the first half (H2) of 2021, between 1 July and 31 December 2021. This includes the latest trends and analysis by product group. -
PS16/11: Complaints against the Regulators
PS16/11: Complaints against the Regulators. Policy statements First published:. 31/03/2016. Last updated: 31/03/2016. ... In this Policy Statement we report on the main issues arising from CP16/6 and publish the final Complaints Scheme. -
FCA performance scorecard - comparison metrics for personal current accounts 2021
This performance scorecard 2021 highlights some of the information available on personal current accounts, and can help customers choose their provider. -
Using claims management companies
The FCA is the regulator for CMCs in England, Wales and Scotland. The Financial Ombudsman Service has taken over complaints about CMCs. -
Aggregate complaints data to 2023 H2 [xlsx]
Aggregate sector wide firm complaints data for 2023 H2. Including opened, closed, upheld, speed of closure and redress. -
FCA pay gap data 2024
The FCA pay gap data for 2024 covers the reporting period 1 April 2023 to 31 March 2024. -
Aggregate complaints data to 2023 H1 [xlsx]
Aggregate sector wide firm complaints data for 2023 H1. Including opened, closed, upheld, speed of closure and redress. -
Updated statement on Which? super-complaint on push payments
The PSR has published its response to the Which? super-complaint regarding consumer safeguards in the market for push payments. -
Firm level complaints data 2023 H2 [xlsx]
Firm level complaints data 2023 H2. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure.