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Showing 531 to 540 of 16424 search results for New FCA complaints data.

  1. Aggregate complaints data to 2020 H1 [xlsx]

    Data Published: 15/12/2020
    Aggregate sector wide firm complaints data for 2020 H1. Including opened, closed, upheld, speed of closure and redress.

  2. Aggregate complaints data to 2019 H2 [xlsx]

    Data Published: 16/04/2020
    Aggregate sector wide firm complaints data for 2019 H2. Including opened, closed, upheld, speed of closure and redress.

  3. Aggregate complaints data to 2019 H1 [xlsx]

    Data Published: 17/10/2019
    Aggregate sector wide firm complaints data for 2019 H1. Including opened, closed, upheld, speed of closure and redress.

  4. Aggregate complaints data to 2018 H2 [xlsx]

    Data Published: 18/04/2019
    Aggregate sector wide firm complaints data for 2018 H2. Including opened, closed, upheld, speed of closure and redress.

  5. [pdf]

    Documents Published: 24/09/2014 Last modified: 25/09/2014

  6. Aggregate complaints data to 2018 H1 [xlsx]

    Data Published: 29/10/2018
    Aggregate sector wide firm complaints data for 2018 H1. Including opened, closed, upheld, speed of closure and redress.

  7. Firm level complaints data 2022 H2 [xlsx]

    Data Published: 27/04/2023
    Firm level complaints data 2022 H2. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure.

  8. Aggregate complaints data to 2017 H2 [xlsx]

    Data Published: 19/04/2018
    Aggregate sector wide firm complaints data for 2017 H2. Including opened, closed, upheld, speed of closure and redress.

  9. Firm level complaints data 2022 H1 [xlsx]

    Data Published: 20/10/2022
    Firm level complaints data 2022 H1. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure.

  10. Understanding complaints root cause analysis

    Focus areas Published: 15/08/2018 Last modified: 15/08/2018
    We recognise that firms of different size, scale and complexity have different systems for complaints. It is important for complaints root cause analysis (RCA) to distinguish between a symptom and the root cause of a complaint. This hypothetical