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Consumer Duty
Our new Duty sets higher and clearer standards of consumer protection across financial services, and requires firms to put their customers’ needs first. -
FCA proposes new premium listing category for sovereign-controlled companies
The Financial Conduct Authority (FCA) has today launched a consultation on proposals to create a new category within its premium listing regime to cater for companies controlled by a shareholder that is a sovereign country. -
FCA launches guidance for firms on the fair treatment of vulnerable customers
The Financial Conduct Authority (FCA) has published final guidance clarifying its expectations of firms on the fair treatment of vulnerable customers. -
Financial Lives 2022 survey - Key findings from the May 2022 survey: Executive summary
Executive summary for the key findings from the FCA’s Financial Lives February 2022 survey. -
FCA calls on firms to improve treatment of politically exposed persons (PEPs)
The FCA has told financial firms – including banks, payment firms and lenders – to do more to ensure Parliamentarians, senior public servants and their families are not treated unfairly. -
Insights from the Cyber Coordination Groups
Insights from the Cyber Coordination Groups -
Speech: Darwin and an evolution in price discrimination
And no consumers will pick the sustainable long term rate or price (the weighted average of the front and back-book prices or rates) that the entrant can offer. ... A market that ‘works well’ will be competitive, have integrity and deliver the -
Consumer Investments Strategy – 1 year update
The FCA provides an update on its progress against the workstreams and outcomes it committed to in its Consumer Investments Strategy in September 2021. -
FCA finds concerns over insurers’ valuation of written-off or stolen vehicles
The Financial Conduct Authority (FCA) has identified shortcomings in how some motor insurance firms are valuing written-off or stolen vehicles. -
General insurance value measures data 2022
The FCA has published value measures data for a wide range of General Insurance (GI) Products for January to December 2022. -
How we can help consumers cope during the cost of living squeeze
In this blog, Sheldon Mills discusses the ways we can help consumers, and how we ensure customer protection when faced with financial challenges arising from the cost of living.