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Understanding approaches to D&I in financial services
The FCA observed how financial services firms are designing and embedding diversity and inclusion strategies. The observations give an overview of initiatives to improve diversity and inclusion, which industry leaders can consider in reviewing their -
Armchair detective investors take inspiration from Sherlock Holmes to foil investment scams
New research from the Financial Conduct Authority (FCA) has found that a quarter (25%) of investors who avoided a scam are taking inspiration from Sherlock Holmes to stop scammers in their tracks. -
Overall complaints fell by 1.4%, driven by a reduction in complaints related to current accounts and savings accounts. PPI complaints rise
Financial services firms received 2.11 million new complaints between July and December 2015, according to new complaints data published today by the Financial Conduct Authority. -
Berkeley Burke SIPP Administration Limited in administration but SIPP business is transferred to Hartley
On 18 September 2019 the directors of Berkeley Burke SIPP Administration Limited ('BBSAL'), a firm authorised and regulated by the FCA, appointed Adrian Allen and Diana Frangou of RSM Restructuring Advisory LLP as Joint Administrators -
Consumer Duty: Findings from our review of fair value frameworks
Read the findings of our review into firms’ approaches to fair value assessments under the Consumer Duty. -
FCA review shows too many advisory firms are not yet clear enough with their customers on their charges and services
FCA review shows too many advisory firms are not yet clear enough with their customers on their charges and services. ... 34% of firms failed to give clients a clear explanation of the service they offer in return for an ongoing fee and/or their right to -
British and Australian regulators strengthen cooperation on FinTech through Enhanced Cooperation Agreement
The Financial Conduct Authority (FCA) and the Australian Securities and Investments Commission (ASIC) today signed an Enhanced Cooperation Agreement between their Innovation Hubs to extend their existing agreement of cooperation and coordination on -
Further guidance on enhancing resilience in Liability Driven Investment
The FCA contacted asset managers as they enhance their resilience and review the vulnerabilities they experienced. This publication shares guidance and recommendations for LDI managers. -
The Financial Conduct Authority and industry agree to improve the way consumer complaints are dealt with
The FCA also sought the views of the Financial Ombudsman Service and consumer groups. ... These were:. Ensuring that calls to dedicated complaints telephone lines cost no more than the basic rate. -
TR14/8 - Insurers’ management of claims – household and retail travel
It may also be of interest to third party suppliers such as claims adjusters, builders and emergency assistance services and some individual household and retail travel insurance consumers. ... The emergency assistance activities of travel insurers and