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Showing 371 to 380 of 801 search results for Qualitative consumer research.

  1. Personal data and mutuals registration

    Last modified: 22/02/2023
    How and why the FCA uses personal data that is collected for mutuals registration.

  2. Costs to consumers and SMEs of a loss of access to in-person cash and banking services: Narrative report [pdf]

    External research Published: 07/12/2023
    Findings from research commissioned by the FCA to London Economics.

  3. Promoting competition in the financial services sector

    Speeches Published: 11/03/2014 Last modified: 18/03/2014
    Christopher Woolard, Director of Policy, Risk and Research, the FCA, at the Future of Financial Services summit, London. This is the text of the speech as drafted, which may differ from the delivered version.

  4. MS19/1: Credit Information Market Study

    Market studies Published: 25/06/2019 Last modified: 20/05/2024
    We have published the Final Report for the Credit Information Market Study. It contains our proposed package of remedies aimed at addressing concerns we identified in the market. We also set out feedback received from stakeholders in response to

  5. The institutionalisation of customer service

    Speeches Published: 12/03/2013 Last modified: 01/07/2013
    Speech by Martin Wheatley - Managing Director, Conduct Business Unit at the Chartered Institute for Securities & Investment

  6. Signposting to pensions guidance: our findings

    Research insights Published: 13/07/2016 Last modified: 17/08/2021
    Since April 2015, consumers have had greater choice around how they access their Defined Contribution (DC) pension savings. It is important that consumers looking to access these savings understand the consequences of the decisions they make.

  7. Learning from the last 30 years to face the next

    Speeches Published: 05/05/2022 Last modified: 06/05/2022
    Speech by our Chief Executive, Nikhil Rathi on the need to maintain skills and professional standards in the future; delivered at the CISI 30th anniversary dinner.

  8. Building a regulatory environment for the future

    Speeches Published: 22/06/2021 Last modified: 22/06/2021
    Speech by our CEO, Nikhil Rathi, delivered at City Week 2021. 

  9. Chairman's speech to the Trust in Banking Conference

    Speeches Published: 20/10/2015 Last modified: 22/10/2015
    Speech by John Griffith Jones, Chairman, FCA, delivered at the Trust in Banking Conference, organised by Cambridge Judge Executive Education at the London Stock Exchange. This is the text of the speech as drafted, which may differ from the delivered

  10. Regulating innovation: a global enterprise

    Speeches Published: 19/03/2018 Last modified: 20/03/2018
    Speech by Christopher Woolard, Executive Director of Strategy and Competition at the FCA, delivered at Innovate Finance 2018.