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Showing 51 to 60 of 801 search results for Qualitative consumer research.

  1. Our Rule Review Framework

    Corporate documents Published: 12/07/2023 Last modified: 10/01/2024
    The FCA have developed a draft Rule Review Framework to explain how it plans to monitor and review how its rules are working in practice.

  2. GC14/3 Retail Investment Advice: Clarifying the boundaries and exploring the barriers to market development

    Guidance consultations Published: 11/07/2014 Last modified: 11/07/2014
    research on the experiences of customers purchasing investments without a personal recommendation (‘The motivations, needs and drivers of non-advised investors: A qualitative research report’). ... This guidance should be read by firms distributing

  3. Matter of fact-sheets: improving consumer comprehension of financial sustainability disclosures

    Research articles Published: 25/10/2022 Last modified: 25/10/2022
    To help consumers better understand sustainability disclosures for investment products, we carried out a programme of behavioural research.

  4. PS23/16: Sustainability Disclosure Requirements (SDR) and investment labels

    Policy statements Published: 28/11/2023 Last modified: 28/11/2023
    We set out our final rules and guidance to help consumers navigate the market for sustainable investment products.

  5. Implementing Technology Change

    Firms Multi-firm reviews Published: 05/02/2021 Last modified: 05/02/2021
    This review sets out the findings from our cross-Financial Services change management review which looked at how financial firms manage technology change, the impact of change failures and the practices utilised within the industry to help reduce

  6. Testing what gets consumers engaged with their pension – and why

    Research Published: 08/12/2023 Last modified: 13/12/2023
    This article summarises research undertaken by Mike Gilmore (during his time working for the FCA), Deanna Karapetyan, Gráinne Murphy, Cherryl Ng and Jackie Spang.

  7. FCA finds current account switching service working for consumers

    Press Releases Published: 12/03/2015 Last modified: 12/03/2015
    FCA finds current account switching service working for consumers. Press Releases First published:. ... As part of the review, the FCA commissioned quantitative research with 2,117 retail customers and 1,030 small businesses as well as qualitative

  8. Our approach to ensuring firms treat vulnerable customers fairly

    Speeches Published: 05/03/2020 Last modified: 06/03/2020
    Speech given by Nisha Arora, Director, Consumer and Retail Policy at the TISA Vulnerability Conference.

  9. Expect the unexpected: cyber security in 2017 and beyond

    Speeches Published: 24/04/2017 Last modified: 27/07/2017
    Speech by Nausicaa Delfas, Executive Director at the FCA, delivered at the Financial Information Security Network.

  10. Investment pathways: Post-implementation review

    Multi-firm reviews Published: 11/07/2023 Last modified: 11/07/2023
    Review on rationale and take-up, value, communications and asset allocation for investment pathways, and how these could impact consumer outcomes.