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Showing 641 to 650 of 801 search results for Qualitative consumer research.

  1. Occasional Paper No. 22: Price discrimination and cross-subsidy in financial services

    Occasional papers Published: 21/09/2016 Last modified: 06/03/2017
    Occasional Papers contribute to the work of the FCA by providing rigorous research results and stimulating debate. ... The FCA endeavours to ensure that research outputs are correct, through checks including independent referee reports, but the nature of

  2. Automated advice: existing rules and guidance

    Firms Published: 27/03/2022 Last modified: 10/02/2023
    Before applying for Innovation Pathways, read our existing rules and guidance to check whether your question is covered.

  3. Savings information for Calderdale and Kirklees 2017 - September 2022

    FOI Release Date of Release: 16/09/2022
    The FCA provides saving information for Calderdale and Kirklees as recorded by the Financial Lives Survey 2017.

  4. 15 million Brits suffer in silence as they lack confidence to complain

    Press Releases Published: 08/11/2018 Last modified: 08/11/2018
    Three quarters of consumers avoid making complaints Younger generation stew on issues rather than speaking up Poor travel etiquette and unhelpful shop assistants among top unspoken gripes Gok Wan and restaurateur and TV presenter Fred

  5. FCA publishes video to help consumers understand pension transfer advice

    News stories Published: 21/08/2019 Last modified: 27/09/2021
    The FCA's video aims to help consumers better understand financial advice on transferring out of a defined benefit pension.

  6. PS21/11: General insurance pricing practices - amendments

    Policy statements Published: 16/08/2021 Last modified: 02/12/2022
    In May 2021, we published PS21/5 which set out our final rules to address the harm we had found in our GI Pricing Practices Market Study. On 18 August, we published PS21/11, making minor changes to these rules.

  7. FCA calls for consumers to think back, then act as PPI deadline closes in

    PPI Press Releases Published: 29/07/2019 Last modified: 29/07/2019
    With only one month to go until the 29 August 2019 PPI complaints deadline, the Financial Conduct Authority (FCA) is urging consumers to jog their memories back to the 1990s and 2000s when they may have bought products and were mis-sold PPI at the

  8. Financial Conduct Authority says time to end premium calls for consumers

    Press Releases Published: 14/04/2014 Last modified: 15/04/2014
    The FCA is concerned that customers are being charged high rates to contact financial services firms and will consult with industry, consumer organisations and consumers to ensure customer calls are more ... affordable. Christopher Woolard, the FCA’s

  9. FS19/5: Effective competition in non-workplace pensions

    Feedback statements Published: 30/07/2019 Last modified: 12/03/2021
    We have published our recent work on competition in the non-workplace pensions market. We are setting out the issues we have identified and seek stakeholder views to help develop our proposals for change.

  10. FSA CP13/7: Consumer credit regulation - our proposed regime

    Consultation papers Published: 06/03/2013 Last modified: 15/01/2015
    On 1 April 2014, the regulation of the consumer credit market will be transferred from the Office of Fair Trading (OFT) to the Financial Conduct Authority (FCA). This move was announced by the Government, with the aim of increasing protection for