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Showing 71 to 80 of 801 search results for Qualitative consumer research.
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Keeping pace with rising costs – improving financial inclusion for consumers
Speech by Sheldon Mills, Executive Director, Consumers and Competition, delivered at Financial Inclusion Virtual Summit 2022 -
Understanding approaches to D&I in financial services
The FCA observed how financial services firms are designing and embedding diversity and inclusion strategies. The observations give an overview of initiatives to improve diversity and inclusion, which industry leaders can consider in reviewing their -
Occasional Paper No. 9: Two plus two makes five? Survey evidence that investors overvalue structured deposits
Consumers may struggle to evaluate complex financial products for a number of reasons. ... Behavioural economics can help understand the mistakes consumers make, how firms respond to these mistakes and how this affects competition. -
Implementing MiFID II – multi-firm review of research unbundling reforms
Our rules to implement the Markets in Financial Instruments Directive (MiFID) II require asset managers to explicitly pay for third-party research, and brokers to price and provide research separately. These are the findings of our review on how -
TR14/8 - Insurers’ management of claims – household and retail travel
Our aim has been to understand consumers’ experience at the point of claiming. ... In addition to our work with firms we carried out both quantitative and qualitative research amongst successful and unsuccessful claimants and we undertook in -
Consumer Duty implementation: good practice and areas for improvement
What firms are doing well and what they could do better. -
Insurance multi-firm review of outcomes monitoring under the Consumer Duty
Our review of insurance firm approaches to monitoring customer outcomes. -
FG24/2: Guidance for firms supporting existing mortgage borrowers impacted by rising living costs
The FCA sets out the ways mortgage lenders can help customers worried about, or already struggling with, their mortgage payments because of rising living costs. -
Understanding cash reliance – qualitative research [pdf]
This research by Savanta ComRes explores who relies on cash and why, the role it plays in their life, and what their needs are in relation to cash access and use. -
Sustainability Disclosure Requirements (SDR) and investment labels regime (Qualitative Research) [pdf]
This document presents the high-level findings of research commissioned by the Financial Conduct Authority (FCA) on sustainability disclosures.