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Showing 141 to 150 of 516 search results for Retail banking Consumer Duty.

  1. Contract for differences

    Tasks for firms Published: 09/01/2017 Last modified: 21/04/2023
    Find out about the FCA's expectations of providers and brokers offering retail consumers contract for differences (CFD) products, which include spread betting and rolling spot foreign exchange (FX).

  2. FG22/5: Final non-Handbook Guidance for firms on the Consumer Duty [pdf]

    Finalised guidance Published: 27/07/2022 Last modified: 14/06/2023
    The Consumer Duty sets the standard of care that firms should give to customers in retail financial markets.

  3. Banking and Payments Conduct Regime

    Banks building societies and credit unions Electronic money and payment institutions Published: 03/06/2016 Last modified: 10/02/2023
    Read more about the different elements of the Banking and Payments Conduct Regime. 

  4. Complaints data

    Data Published: 25/04/2024 Last modified: 25/04/2024
    The FCA publishes details of the complaints received by banks, insurers, lenders and other firms, and what those complaints were about. View the latest data and the most complained about firms and financial products.

  5. Consumer Duty firm survey – Spring 2023

    Data Published: 28/06/2023 Last modified: 28/06/2023
    The FCA commissioned Ipsos UK to undertake an anonymous survey of 1,230 firms in scope of the Consumer Duty. This survey adds to the FCA's understanding of how prepared firms are for when the Duty comes into force for products and services that are

  6. CP21/36: A new Consumer Duty: Feedback to CP21/13 and further consultation [pdf]

    Consultation papers Published: 07/12/2021
    We want to see a higher level of consumer protection in retail financial markets, where firms compete vigorously in the interests of consumers.

  7. 2020 fines

    News stories Published: 21/01/2020 Last modified: 02/12/2022
    This page contains information about enforcement fines published during the calendar year ending 2020.

  8. 2022 fines

    News stories Published: 28/02/2022 Last modified: 04/01/2023
    Enforcement fines published in 2022.

  9. Laying myths to rest

    Speeches Published: 17/10/2013 Last modified: 17/10/2013
    Speech by Martin Wheatley, Chief Executive of the FCA, at the British Bankers’ Association Annual International Conference, London. This is the text of the speech as drafted, which may differ from the delivered version.

  10. Climate Financial Risk Forum (CFRF)

    Firms Published: 11/08/2019 Last modified: 12/06/2023
    The Climate Financial Risk Forum (CFRF) brings together senior financial sector representatives to share their experiences in managing climate-related risks and opportunities.
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