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Showing 301 to 310 of 516 search results for Retail banking Consumer Duty.

  1. SME collections and recoveries review

    Multi-firm reviews Published: 12/07/2022 Last modified: 12/07/2022
    Findings from our multi-firm review assessing how retail banks treat their SME customers in collections and recoveries.

  2. How overdrafts are managed

    Tasks for regulated firms Published: 06/08/2015 Last modified: 16/02/2023
    Find out how consumers and firms manage overdrafts.

  3. Meeting the pace of technological change

    Speeches Published: 06/11/2019 Last modified: 06/11/2019
    Speech by Nick Cook, Director of Innovation at the FCA, delivered at the Chief Data Officer Exchange Financial Services conference in London

  4. The future of pensions: act today to plan for tomorrow

    Speeches Published: 13/03/2024 Last modified: 13/03/2024
    Speech by Nikhil Rathi delivered at JP Morgan Pensions and Savings Symposium

  5. Our response to the CMA’s final report on its investigation into competition in the retail banking market

    Corporate documents Published: 03/11/2016 Last modified: 03/11/2016
    We have set out the actions we will take forward in the retail banking market in response to a number of recommendations from the Competition and Markets Authority (CMA).

  6. Investor engagement in a changing regulatory landscape

    Speeches Published: 13/07/2015 Last modified: 14/07/2015
    Finally, I’d like to describe at a high level our recently announced market study into investment and corporate banking. ... Finally I would like to spend a little time talking about the market study into investment and corporate banking that we

  7. Lloyds Banking Group sets up redress scheme for mortgage arrears customers

    Press Releases Published: 27/07/2017 Last modified: 27/07/2017
    Lloyds Banking Group (Lloyds) has agreed to set up a redress scheme for mortgage customers who incurred fees after they fell behind with their mortgage payments.

  8. Accepting pension transfer referrals from overseas advisers: UK authorised firms’ responsibilities

    Pensions Published: 27/04/2023 Last modified: 27/04/2023
    The FCA highlights the increased risks to consumers when overseas firms refer defined benefit scheme members to UK firms for pension transfer advice.

  9. TR17/1: Customer understanding: Retail banks and building societies

    Thematic reviews Published: 17/07/2017 Last modified: 17/07/2017
    This report provides the findings from our thematic review into firms’ assessment of customer understanding of transactions delivered by retail banks and building societies to consumers.

  10. The vital relationship between the regulator and the advisory industry

    Speeches Published: 18/11/2014 Last modified: 20/11/2014
    Speech by John Griffith-Jones, Chairman of the FCA, at The Association of Professional Financial Advisers (APFA) Annual Gala Dinner delivered at Banking Hall, London. This is the text of the speech as drafted, which may differ from the delivered
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