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FCA publishes final findings of credit card market study
The analysis suggests that firms do not have strong incentives to help customers out of persistent credit card debt. ... Some measures will require behavioural trials. Industry-led actions will include:. timely prompts before promotional periods end. -
FCA launches guidance for firms on the fair treatment of vulnerable customers
The Financial Conduct Authority (FCA) has published final guidance clarifying its expectations of firms on the fair treatment of vulnerable customers. -
How implementing the Mortgage Market Review will shape the new market
Speech by Linda Woodall, Director of Mortgages and Consumer Lending, the FCA, at the Financial Services Expo, London. This is the text of the speech as drafted, which may differ from the delivered version. -
Financial Lives 2022 survey – people’s stories and the Consumer Duty
Read selected stories about the experiences of respondents who completed the Financial Lives 2022 survey. -
The hidden cost of domestic financial abuse: working together to improve outcomes
Domestic financial abuse has a huge impact on the lives of those who experience it. -
Consumer investments data review April - September 2021
A summary of the FCA's work to tackle consumer harm in the investment market, between 1 April 2021 and 30 September 2021. -
FCA acts to strengthen protections for customers using payment firms
The FCA launches consultation on additional guidance for payments firms to strengthen the way in which they look after customers’ money. -
Latest news and FAQs for CF Arch cru investors
Investors in the CF Arch cru funds can get their adviser to review the way the investment was sold, to see if they are entitled to compensation -
Redress package agreed for consumers mis-sold CPP insurance products
The Financial Conduct Authority has reached an agreement with Card Protection Plan Limited (CPP) and 13 high street banks and credit card issuers that will pave the way for redress to be paid to customers who were mis-sold CPP’s Card Protection -
Financial Lives survey highlights importance of the FCA’s Consumer Duty
The FCA has found 7.4 million people unsuccessfully attempted to contact one or more of their financial services providers in the 12 months before May 2022, with the most vulnerable in society most likely to struggle with this. The figure comes from