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Policy statements
List of policy statements -
Finalised Guidance: Cancellations and refunds: Helping consumers with rights and routes to refunds
Since the outbreak of the coronavirus (Covid-19) pandemic, there has been an unprecedented number of cancellations of trips, holidays, and other events. -
Impact assessment: TR15/6 - Handling of claims for Small and Medium-sized Enterprises (SMEs) [pdf]
This impact assessment relates to TR15/6: Handling of insurance claims for Small and Medium-sized Enterprises (SMEs). It has been verified by the Regulatory Policy Committee. -
FCA sets out options for measuring value of general insurance products
We are committed to introducing a measure of value for general insurance products. ... Policy statement: GAP insurance remedies. -
FCA clarifies fairer treatment of regular premium PPI complaints
The Financial Conduct Authority (FCA) has today issued a consultation paper on new guidance about the handling of certain regular premium payment protection insurance (PPI) complaints. The proposed guidance clarifies FCA expectations. -
FCA statement on fair treatment of long standing customers in life insurance
The work on fair treatment of long standing customers in life insurance is a supervisory piece of work. ... We are not planning to individually review 30m policies, nor do we intend to look at removing exit fees from those policies providing they were -
PS18/20: Improving the quality of pension transfer advice
The FCA is consulting on improving the quality of pension transfer advice. The consultation closes on 25 May 2018. -
FCA review highlights gap between insurance claims service and SMEs’ expectations
TR15/6: Handling of insurance claims for Small and Medium-sized Enterprises (SMEs). ... In May 2014, the FCA published the thematic review: Insurers’ management of claims – household and retail travel. -
Impact assessment: Finalised Guidance FG16/8 Fair treatment of long-standing customers in the life insurance sector and Thematic Review TR16/2 Fair treatment of long-standing customers in the life insurance sector [pdf]
This impact assessment relates to Finalised Guidance FG16/8 and Thematic Review TR16/2. It has been verified by the Regulatory Policy Committee. -
City Week: how regulation can help the UK lead in Fintech
Speech by Emily Shepperd, FCA Chief Operating Officer and ED Authorisations, delivered at the Culture and Conduct Forum for the Financial Services Industry. -
Financial Conduct Authority provides update on regulatory sandbox
The Financial Conduct Authority (FCA) today provides an update on its regulatory sandbox and unveils the list of firms that were successful in their applications to begin testing in the second cohort of the sandbox.