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Showing 11 to 20 of 537 search results for Treating vulnerable customers.

11. Financially vulnerable customers’ thematic review: key findings

    Thematic reviews Published: 06/09/2016 Last modified: 19/01/2021
    This review follows our report Mortgage lenders’ arrears management and forbearance (TR14/3, February 2014).

12. FCA launches guidance for firms on the fair treatment of vulnerable customers

    Press Releases Published: 23/02/2021 Last modified: 26/02/2021
    The Financial Conduct Authority (FCA) has published final guidance clarifying its expectations of firms on the fair treatment of vulnerable customers.

13. Our approach to ensuring firms treat vulnerable customers fairly

    Speeches Published: 05/03/2020 Last modified: 06/03/2020
    Speech given by Nisha Arora, Director, Consumer and Retail Policy at the TISA Vulnerability Conference.

14. Outcomes-focussed regulation: a measure of success?

    Speeches Published: 06/05/2021 Last modified: 11/06/2024
    Speech by Charles Randell, Chair of the FCA and PSR, to the Building Societies Association

15. FCA launches consultation guiding firms on the fair treatment of vulnerable customers

    Press Releases Published: 23/07/2019 Last modified: 23/07/2019
    The Financial Conduct Authority (FCA) has today launched a consultation on proposed guidance for firms on the fair treatment of vulnerable customers.

16. TR19/1: Debt management sector thematic review [pdf]

    Thematic reviews Published: 15/03/2019
    This report shares the findings of our thematic review of the debt management sector, which aimed to test whether firms within the debt management sector are meeting our standards, treating their new and existing customers fairly, and delivering

17. Firms

    Firms Last modified: 27/07/2022
    Tasks for regulated firms and authorisation information for new firms

18. Information for newly authorised firms

    Published: 30/09/2022 Last modified: 25/05/2023
    As a newly authorised firm, learn about the systems you'll use and important things you need to know.

19. Funeral plan providers and intermediaries

    Funeral plan providers and intermediaries Last modified: 13/03/2023
    The FCA regulates the pre-paid funeral plans sector. See all our resources for firms.

20. Webinar: Consumer Vulnerability

    Events Published: 01/03/2021 Last modified: 01/03/2022
    Our webinar to learn about our Vulnerability Guidance and the role you and your firm play in ensuring customers are treated fairly.