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Showing 121 to 130 of 537 search results for Treating vulnerable customers.
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FSA - Customer survey [pdf]
If you use a customer survey think about the questions you are asking and if they help you identify areas where your firm and its advisers are/are not treating customers fairly and therefore areas where improvements are needed. This document is -
Vulnerability Guidance infographic [pdf]
Information on treating vulnerable consumers fairly. -
FSA - Treating customers fairly - culture [pdf]
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FSA - GC11/30 [pdf]
The purpose of the guidance is to set out to firms our expectations of NEDs in delivering the appropriate management of retail conduct risk within firms. By retail conduct risk, we mean the risk of a firm treating its retail customers unfairly and -
Digital Sandbox pilots
Find out about the 2 pilots of the Digital Sandbox that the FCA has held. -
Helping people access cash
The FCA is committed to ensuring consumers and businesses can access the cash they need. We’re using our powers to act where we find or anticipate significant issues. -
Flood and storm insurance claims
We remind firms to make sure they have plans in place to manage the impact of coronavirus on the seasonal increase in floor and storm-related claims. -
2015 Disclosure Log
The aim of the FCA's Disclosure Log is to keep information that it has released under the Freedom of Information Act and which it thinks is of wider public interest. Find the Disclosure Log for 2015. -
Rolling regulation forwards
Speech by Nikhil Rathi, FCA Chief Executive delivered at the UK Finance annual dinner. -
2013 fines
Fines published during the calendar year ending December 2013.