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Showing 141 to 150 of 537 search results for Treating vulnerable customers.
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Rent-to-own – update
The FCA took over the regulation of consumer credit, including the rent-to-own sector, in April 2014. -
Management information
Management information (MI) is important in analysing trends, helping you forecast the future and solve problems. Learn more about how you should use it. -
Financial promotions data 2023
The FCA publishes data on the number of financial promotions that it has taken action on to mitigate non-compliance with the FCA's rules. This data is for 1 January 2023 to 31 December 2023. -
FCA asks banks to reconsider branch closures during coronavirus lockdown
Firms are reminded to consider the impact of national restrictions on compliance with the Principles, given our existing guidance on branch closures. -
2014 Disclosure Log
The aim of the FCA's Disclosure Log is to keep information that it has released under the Freedom of Information Act and which it thinks is of wider public interest. Find the Disclosure Log for 2014. -
Changes to overdraft charges
From April 2020, new overdraft rules begin meaning many banking customers will be better off. See whether you are likely to be charged more or less by your bank or building society. -
Whistleblowing quarterly data 2023 Q4
The data shows the number of new whistleblowing reports the FCA received in October and December 2023 and the allegations they featured. -
Firm handling of complaints during coronavirus
Find out about how firms should handle complaints during coronavirus. -
Mortgage Prisoner Review
Our Mortgage Prisoner Review has been laid before parliament, providing data for borrowers to consider whether there are practical and proportionate solutions that can help them. -
Improving access to insurance
Speech by Christopher Woolard, Executive Director of Strategy and Competition at the FCA, delivered at the FCA Insurance Access event.